Delay in claim of refund in spite of accelerate and approval

I've been a customer of Dell for a long time; and my first laptop XPS died about two months ago.  So, I bought two new Dell laptops (one for me [XPS]... one for my children [Inspirion]). INSPIRION has worked very well, the XPS had several questions.  I went through a significant hassle with the repair, and it finally not be fixed, I had to return it.  Because of issues and the fact that I had to buy a third XPS immediately (I needed as soon as possible and have no problem with this one), representatives said that my refund ($ 2 649) would be "accelerated" and treated immediately for not more than fifteen days from when they get back.  They received my returned product and it is now weeks spent 15 days indicated.  In addition, every time I have to talk to a Dell representative, they tell me that it has never been approved or processed, but now they have approved and processed and should be refunded to my account within two business days.  So far, four representatives said that over the last two weeks and still no refund.

Please look into the matter for me.  I bought three laptops in only a few weeks apart, and I really need this refund.

Thank you

TB

Hi premiersc,

Thank you for posting your comments on the customer Dell Community forum Office for protection and the credit period returned to our attention. I am able to help you in this matter.

Please respond to my e-mail and provide the requested information so that I can access your records into account.

Thank you
Lorna

Tags: Dell Products

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