Delete or remove the disc hard which does not exist

Windows 7 Professional, 64-bit, all updates have been made.  Explorer > computer > drives shows disk space (q) but no other info like x GB free y GB, and there is no box with a blue line.  "By clicking on the disc (q) Local triggers an error box ' there is no location: Q:\ is not accessible.  Access is denied. »

In looking at Start > computer > Manage > storage > Disk Management (q) does not appear while all other disks are listed.

With the help of Jv16 Power Tools 2014 to search the drive (q) it just says "Directory does not exist."

Digging further, I found the registry under HKEY LOCAL MACHINE\SYSTEM\MountedDevices\ watch? \VOLUME{ff00752d-F6E4-11E2-853d-002564e38f71}

That same volume appears in hundreds of Warning Messages in the start menu > computer > Manage > system tools > event viewer > Windows Logs > request as a VSS 12348 warning.  In some cases there are two second VSS in the same warning messages.

How to fixed the problem?  Fictitious (q) hard drive may be removed or deleted?  The registry entry should be deleted?  My guess is that a program is trying to access all mounted devices that triggers the VSS warning.

Any help would be greatly appreciated.

dax1792:

Thank you very much, the problem disappeared after the reference, but with a slight difference.  I have been using Microsoft Office 365 Home Premium for a few months.  Looking at the Uninstall list, I found three ad for Microsoft Office, two for the 2010 version.  I uninstalled both versions 2010 and everything is fine now.  The Q drive disappeared.

Thanks again.

Tags: Windows

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