Dell Data Protection encryption problem

Security framework for the DDP client, authentication and security tools tools have been uninstalled and we now cannont access our outlook documents or spreadsheets files.  Something was wrong with the uninstall, and we can't do a system restore to get it back.  Any help would be greatly appreciated.  All the files are locked and we have this problem as soon as possible.  Thank you very much.  The owner of the laptop can be contacted at If the laptop computer access is necessary.

Thanks for your help in advance,

Lee

Dell support has finally got to level 3 or 4 they and used a (locksmith) program files unlocked.  The laptop will have to be re-partitioned, reformatted and windows reinstalled to the laptop on the right.  It works but has errors at startup and do other functions but not terribly annoying because the files could be recovered without encryption.

Tags: Dell Laptop

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