Dell Inspiron 3520 internal drive not found

The morning that the pc was working fine, I turned it off and then back on the change to another operating system. Instead of take me to the boot options it took me to a black screen saying;

intenal drive not found

to resolve this problem, try reinstalling the drive.

No bootable device - don't strike F1 to retry to start, F2 enter the Menu Setup, F5 enter PSA

I did not do anything for the pc, it was just sitting at the table and so I doubt that it can be linked to the material as say several forums.

When I enter the BIOS it says the disk of HARD fixed; ST500LM012 HN-M500MBB (500 GB)

Here the details of the computer

Dell Inspiron 15N 3520

Windows 8 (with preview 8.1 and Ubuntu)

use UEFI

CORE I5 2.5 GHz

4 GB Ram DDR3

500 GB of HDD (I think he has a 32 GB SSD cache)

Please help, I tried to read everywhere on the internet and try everything that does not require opening the unit (the unit is new and is not easy as I wish it were).

Can someone tell me what to do, or if it can be saved without any hardware change? It has only about 2 months and I have important information inside (no yes no return upwards...)

Hi joseph97svl,

Thank you for the update.

Because the HARD drive is detected in the BIOS, and also the successful test, the equipment works as expected. I suspect it is a software problem and you can consider restoring the system using the recovery discs.  To restore the system using the recovery media, follow the instructions given in the following link:

http://Dell.to/12Z2Lkq

In case the recovery discs are not created, send me a private message with the service system number to help you further.  Please click on my name and click on start the Conversation to send me a private message.

Tags: Dell Laptop

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