Dell Inspiron 3542 - jack combo audio problem

Hello world!

First of all, sorry for my English. I use windows pro 8.1 and I downloaded driver realtek here (6.0.1.7161)

First problem: I am using a mobile headset - plug with 4 segments (plug PLUG) but it is not the job. Do not recognize the microphone. I have a splitter (1 x male jack Setero > 2 x female 4 pins) and it does not work too. I think it's a software problem. If I just plug a microphone, it's work.

Second problem: I can not disable only the internal mic. If I disable this mic off at all (so internal and external too). Because don't separate the two micro.

Solve everything? Thank you!

AnsSPapi
I use windows pro 8.1 and I downloaded driver realtek here (6.0.1.7161)

Hello. It's the correct driver and the only one that Dell has published for the Inspiron 3542.

AnsSPapi
If I just plug a microphone, it's work.

A microphone with a TRS (3 contacts) record is not supposed to work in a PLUG socket (4 contacts). The laptop could have the evil inside Jack. Contact technical support to report this problem.

AnsSPapi
Second problem: I can not disable only the internal mic. If I disable this mic off at all (so internal and external too). Because don't separate the two micro.

This is normal on laptops Dell with Realtek audio.

Tags: Dell Laptop

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