Dell laptop, invaded by the scam that has locked computer

The first answer has not corrected the situation.   After I log in with my password, the desktop appears briefly and then I get a message from so-called Federal Bureau of Investigation asking $ to unlock the computer.   It does allow me to do something.  I stuck on F8 with no result.

I would appreciate more assistance.   Thanking you in advance for your help.

Hello Gloria.

I was about to send in the other thread. You don't need to open a new answer just hit the wire track. Since you're here. Here is my answer:

You seems to be infected by the FBI MoneyPak Ransomware, and as Ky331 says your AV won't get rid of it. You can follow this tutorial:

http://www.bleepingcomputer.com/virus-removal/remove-FBI-monkeypak-Ransomware

Better yet, if you open a topic in Bleepingcomputer: http://www.bleepingcomputer.com/forums/topic182397.html

Or to: http://spywarehammer.com/simplemachinesforum/index.php?board=10.0

to enlist the help of an expert.

Tags: Dell Software

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