Dell laptop, invaded by the scam that has locked computer
The first answer has not corrected the situation. After I log in with my password, the desktop appears briefly and then I get a message from so-called Federal Bureau of Investigation asking $ to unlock the computer. It does allow me to do something. I stuck on F8 with no result.
I would appreciate more assistance. Thanking you in advance for your help.
Hello Gloria.
I was about to send in the other thread. You don't need to open a new answer just hit the wire track. Since you're here. Here is my answer:
You seems to be infected by the FBI MoneyPak Ransomware, and as Ky331 says your AV won't get rid of it. You can follow this tutorial:
http://www.bleepingcomputer.com/virus-removal/remove-FBI-monkeypak-Ransomware
Better yet, if you open a topic in Bleepingcomputer: http://www.bleepingcomputer.com/forums/topic182397.html
Or to: http://spywarehammer.com/simplemachinesforum/index.php?board=10.0
to enlist the help of an expert.
Tags: Dell Software
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