Dell Latitude D820 RAM 1 GB upgrade to 2 GB problems

Hi, if anyone can help or knows of a quick solution to this it would be very useful.

I recently ordered 2 x 1 GB DDR2 PC2-5300 667 Modules of logical Orca for a Dell Latitude D820. Memory is spec'd by them as being what is needed for this specific upgrade. My Latitude is running Vista Business.

I replaced the 2 x 512 MB with the new memory modules and turned on the computer. Initially, I get three lights next to the power button, two of which are in the red. Then the computer shuts down. Then, after a few trys, I get up a boot but the computer complains that memory has changed, and then continues in windows. At this point, things get a bit wobbly. Some apps crash and I have corrupted registry errors.

So I put the old mem in and all is well. I then exchange the modules into the slot in the bottom and it seems not to work while the other is fine. Later, everything now run with an old module and a new 1 GB 1.5 GB, the computer begins to complain again. So now, I seem to have two modules that don't work. Update the BIOS to version 9. Still no luck.

Beyond specing DDR2 PC2-5300 when you order the memory is there anything else I should consider? Does anyone know if this is common? Orca wanted modules to test so I went back to them but they say if they are ok then I'll receive a replacement pack identical to before - potentially giving me the same result.

If someone could offer some advice that would be great.

Thank you

Andy


Tags: Dell Products

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