Dell Photo AIO 962 Printer does not print. Running a Dell Dimension 8400 CPU, with the Windows XP platform.

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  Hello, @ghlowell,

  Thank you for the update. You can get the serial number of the printer using the HP utility on your computer. You must have the printer software installed to get the same thing.

  Try the following steps to get the serial number.

  • Go to 'Finder' - select 'Applications' - folder Select "HP" or "Hewlett Packard".
  • Now find and open the "HP utility.
  • Click on "device information. Ideally, this should give details of the printer including the serial number.

    

  Let me know if this helps. Good luck!

  See you soon

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  Uninstall the printer from Add/Remove Programs, and then install the full software functionality via the USB port. If you are unable to print, we consider that there is a problem within the operating system on the computer that helps the prints failed to the spooler. Let me know what you find?

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