Dell XPS 12 - will not start / turns on after hard reset

Last night I was with my XPS w12 in laptop mode on battery and he finally went down to 7% of the capacity.  At this point, it turns off the display and I moved my office to connect the power adapter (thinking it would simply turn the display when there was enough power...  The screen never came back (I waited 15-20 minutes), but the battery has been recharged.  At that time, I tried a hard reset by holding the power button for 5 to 10 seconds.

When I tried to turn it on, nothing happened.  No backlit keyboard, no screen, just the fan.  The light never came the switch either. So I tried an another hard reset with the same results.  I even tried to turn it on with the "D" button held down for on board diagnostics and got nothing more than the start of the fan.

I thought it might be an overheating problem, so I let it set for an hour and tried again - none other than the fan. It seems that the laptop does not pass the initial diagnosis and not even up to the point where the bios starts to load.

I really thought that my cell phone was dead and ready for use.  I took it in the office the next day so I could call Dell Support Pro. Just for fun, I plugged with the AC adapter and tried to turn it on - viola!  It started working again.

I had this problem once before, and he began to work after 2-3 resets hard. I was working on a proposal when the laptop went down. I tried reset hard over a period of 4 hours with no result. It baffles me why it start OK the next day morning.

I was wondering if anyone else has had the same problem.  I am running the A07 BIOS (the most common) and my 12 XPS is configured with 8 GB of memory and 256 GB SSD with an i7 and Intel wireless card.

Any suggestions on this diagnosis? The hardest part is then if fails, the failure is total - you are unable to diagnosis. When she comes back, all right, and there is than any event in the event log that relate to the failure.

OK - I narrowed down it to the following:

When the laptop is "asleep", it will finally in power mode. It seems that connect a power adapter for the laptop at this point will enter a State of confusion, when the button is pressed, the laptop fan turns on but no light on the power button or on the keyboard – the screen remains blank.  Laptop fan works (it is very quiet - he must hold the phone to your ear to hear it).

I don't know if the cause is a low battery or if the issue is simply with the State of the CPU to power down.  All I know is that when it happens, if I disconnect the power adapter and press and hold the power button until the fan of the laptop turns off, the hard reset allows him to come back normally.  If you leave the adapter attached, it will charge the battery but will not allow the laptop start.

I said this experiment several times with the same result every time. I'm guessing that there is a bug in the BIOS that defines an error state that are resolved with the associated power Board. Do the hard reset without the adapter seems reliable to fix the problem.

Tags: Dell Laptop

Similar Questions

  • Dell Precision T5400 will not start, turns off immediately

    Dell Precision T5400

    Xeon E5450 x 2

    32 GB of Ram

    Windows 7 Pro

    1 TB Seagate drive primary

    Backup WD 2 TB drive

    Rewritable DVD

    Floppy drive

    XFX Radeon HD 7850 2 GB

    PCI Firewire card

    These days it would be closed to chance especially when watching Youtube videos. I've recently updated my driver video so cancelled yesterday. This morning when I woke up, it was off, I let it run all the time so I knew that he was stopped again. I hit the power button, the power came a few seconds then turns off back. I tried several times with the same result. No beeps and I couldn't tell what were the diagnostic lights that you see in the video. I hit the power supply test button on the back and the LED is green indicating no power problem. I removed the RAM and just put 2 DIMM back in, tried a different video card. Removed the Firewire card. Removed the second CPU, swapped the second processor in place of the first. Reset the CMOS. I tried to unplug the hard drives, diskettes and optical. I monitor the temperatures of the last two days, inactive to 39 processors, but never greater than about 52C, the video card is idling to 36 c and will enter in the 1960s during the comparative analysis, but remains in the 1940s with regular use. I don't know what else to do. Here is a video of what he does.

    https://youtu.be/7eSLWWsU86s

    Thank you!

    As soon as the optical drive ejects, power supply is fine. Motherboard seems to be defective.
    Unfortunately there is no way we can stop losing windows. Installation of OEM disks do not have a product key during installation.

  • Dell Dimension 9150 will not start, turns 2, 3

    Hi all

    I moved to Italy and handed the dip switch at the rear of the server to 230v.  The computer starts beeping sound and light indication of storage 3 and 4 is stable.   The monitor does not work and I get a warning on the screen there is no signal.  I hope someone can shed some light?  I'm not a computer guru, but I can try to work the steps to make it work because there a lot of personal things in what I would like to have access.   Thank you

    Well speak of the devil, I moved the Ram in slot 1, since it was not positioned in slot 1, but 4 and now the dell is starting up and works FINE... which is great!  I am a woman with a bit of left brain!

  • My dell optiplex 740 will not start. The screen is black, once it displays the Dell logo. It does not say that the computer is in mode 'sleep'.

    My dell optiplex 740 will not start.  The screen is black, once it displays the Dell logo.  It does not say that the computer is in mode 'sleep'.

    1. Did you the latest changes on the computer?
    2. When was the last time it was working fine?
    3. You receive an error message?

    Method 1

    See the articles below and check if it helps.

    Computer stops responding with a black screen when you start Windows XP

    http://support.Microsoft.com/kb/314503

    After the Windows Logo appears or after you log in to Windows, a Windows XP computer cannot display the wallpaper, a black screen or a blue screen

    http://support.Microsoft.com/kb/318027

    Method 2

    I suggest that you start the computer in the last good known Configuration mode and safe mode, post back with the result.

    A description of the options to start in Windows XP Mode

    http://support.Microsoft.com/kb/315222

    How to start your computer by using last good known Windows XP Configuration

    http://support.Microsoft.com/kb/307852

    How to fix a computer that does not start

    http://Windows.Microsoft.com/en-us/Windows-XP/help/Setup/how-to-fix-computer-that-will-not-start

    Method 3

    If the computer can boot in any mode, then I suggest that you perform the clean boot procedure and check if it helps.

    It is possible that some third-party programs installed on the computer is causing the problem.

    To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

    See section to learn more about how to clean boot.

    How to configure Windows XP to start in a "clean boot" State

    http://support.Microsoft.com/kb/310353

    Reset the computer to start as usual

    When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

    (a) click Start, type msconfig in the search box and press ENTER.

    (b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

    (c) under the general tab, click the Normal startup option, and then click OK.

    (d) when you are prompted to restart the computer, click on restart.

  • Dell XPS 600 will not PUBLISH the same!

    I have a dell xps 600 with the 14f0w91 of service and code whenever I turn on the PC, all fans are on MAXIMUM speed with power clear amber and 3.4 lights are on. It will not even POST.

    Is there any fix for this free?

    Thank you, Nick Hanson

    http://support.Dell.com/

    If you have no instructions POST/Splash/Bios-setting the screen to the power, you seem to have a hardware problem.

    If under warranty, contact Dell.

    If it is not under warranty, contact a local and trusted computer repair workshop.

    See you soon.

    Mick Murphy - Microsoft partner

  • Dell Inspiron 17R will not start

    Hey,.

    My Dell Inspiron 17R laptop 5720 was working fine until today, she won't start now. I had a virus, but Avira seemed to clean it properly, so I thought everything is ok now, but after restarting my laptop I didn't even have the "Dell" screen more. I've been Googling this topic for hours, but no one seems to have this kind of problem. Most of the users get stuck after the POST screen, but I don't yet get there. I just press the power button and that's it - laptop starts, but doesn't show anything. 1 out of 10 times, I managed to start and it works perfectly, even restart Windows it works then, but once disable us it probably will start again for the next 7-8 attempts.

    Things I've tried:

    -Remove the battery, hold the power button / stop for 60 seconds

    -In the course of running Dell Diagnostics (regular and thorough mode) test - it detects no error

    -Commissioning with or without battery

    -Flashing of BIOS (A14)

    -Reinstalling Windows, even tried Linux

    -Remove the strips of memory, trying to start with one stick (I had 2 x 4 GB) - will not change anything

    It looks like a problem that does occur from time to time. It is a hardware or a software problem? Is there anything else I should try before sending it for repair?

    Thanks in advance!

    Hi randomthings,

    I appreciate for all stages of misjudged shootings.

    I recommend you to disconnect all external devices. Turn on the system and check if there are codes of beeps at startup.

    Given that the system turns after several attempts, it may be due to poor nutrition or inadequate food, bad drive HARD or other hardware problem.

    A poor, distressed or inadequate diet is often the cause of this problem. If the hard disk does not have enough power during the first time the computer starts, it will not be able to spin the platters of hard drive fast enough to start the computer. However, if you restart the computer, two, three, or four times, because the platters spin already, he is able to get the drive to speed and able to boot from the disc. Try with an AC adapter / CC known good and control; If the problem continues, I suspect it is a HDD failure.

    Please, remove the HARD drive and turn on the system and check the status.

    Please find the manual for Inspiron 5720 in the following link:

    http://Dell.to/QhAcwN

    Come back to this post for further assistance.

  • New Dell XPS 8900 will not find any Bluetooth devices

    I have a new office of 8900 Del XPS who search but never find my bluetooth devices. Seems very well in Manager devices, but just keep looking. Did not work out of the box.  10 preinstalled, Windows

    Any ideas, driver issues?

    I solved - updated the driver in Device Manager and it immediately starts to work. So, just because it is new out of the box, does not make perfect!

  • Dell XPS-8900 does not start

    Worked well to date, 01/01/2016 - Happy New Year, NO!

    Change power cable, use a different outlet (other items such as router and network printer can very well). Computer still does not start.

    When I plug it in the computer power light turns on light and then turns off (this seemed normal before). So if I push the power button computer does not start.

    I don't seem to get an orange light sequence of 2-1 after trying to turn it on - and continues. Maybe some sort of signal POST?

    I can turn the computer (not my first choice) after our journey ahead. But I'd rather get it upward and now running. Have work to do.

    Phil

    More information. I had four USB3 external drives attached, whose two propulsion and two disks Seagate Wireless - which is recharged through its USB port.

    Removing only the second Seagate drive allows the machine starts. So the question can be too much of a drain on the USB card current.

    Once started, the system seems to work very well with that wireless Seagate drive attached, and it restarts with it attached - just not boot from a condition of Shut Down.

    Not sure really, I understand that, but I can live with that.

    If someone seems something more insidious in this behavior, please notify; bought the XPS-8900 at COSTCO and still about 55 days return if it is defective!

    Phil

  • Dell XPS 8500 does not start

    Hello!

    I can't from my Dell XPS 8500.  The Green POWER light turns on, but when I press the power on button flashes white then turns off. Then flashes white once again and turns off, and continues to do this.

    Also, it seems that something is you try to start on the inside.

    I have attached a simple video of his behavior.

    Thank you very much!

    cs_setInnerHtml ('video_f0261ded-ff62 - 45 d 7-aba5-48e70240498a', ");

    Hello Nice of you to hear. Seems to be a bad connection to one of the memory modules.
    These problems occur and nothing to worry about. Should it happen in the future give US a shout.
    It's the pleasure to serve you.

  • Computer will not start correctly even after rebooting.

    1. repairs to start but the same problem occurs again the next time the computer is turned on.

      OT: Startup Repair work and its working properly and then works the next time its switched on. but more often the computer will start up again and the restart process everything must be done again

    Hi David,

    Method 1
    Step 1:
    I suggest to start the computer in safe mode and check if the problem persists.

    Start your computer in safe mode
    http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

    Step 2: If the problem is solved in safe mode, then I suggest you perform the clean boot and remove the program that is causing the problem.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.Microsoft.com/kb/929135
    Note: Follow step 7 clean boot KB929135 article to reset the computer in normal mode.

    Method 2
    I suggest you try the steps from the following link:

    What to do if Windows does not start correctly
    http://Windows.Microsoft.com/en-us/Windows-Vista/what-to-do-if-Windows-wont-start-correctly

    Method 3
    I suggest you try the steps from the following links:

    Windows Vista or Windows 7 unbootable, and the Startup Repair tool does not resolve the problem
    http://support.Microsoft.com/kb/934540

    How to use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows
    http://support.Microsoft.com/kb/927392

  • L50 satellite will not start up - request password HARD drive

    Hello

    I hope someone can help me

    I have a laptop Toshiba Satellite L50 and when I start it, it says
    + no boot device please don't restart System.

    It is still under warranty because it was purchased only 6 months ago.
    I took it back where I bought it and they told me to contact Toshiba.

    I'm waiting on a reminder.
    I hope that someone can help you. He also asked that the HARD drive password.

    Where can I find this information?

    Hi Kym

    I guess the L50 Satellite cannot find the boot device (HARD drive), because the HARD drive was obtained with a drive password HARD and without this HARD isn't accessible disk password and the system does not start properly.

    Did you set this password for HARD drive in the past?
    I m request because this isn t password on new laptops. This HARD drive password can only be set by the owner of the laptop

    Of my knowledge if you know n t this HARD drive password, you will not be able to access the HARD disk in such a case, the HARD drive would be useless, and the data would be lost

    That's why I recommend you check if someone put the HARD drive on your laptop password where you n t know the password, you will need to replace the HARD drive and reinstall the system once more.

  • Computer Dell with Vista will not start

    I turn on my dell desktop computer on and it appears on the screen that has DELL, intel inside, etc.  It will go no further than that.  Previously it had been an error in kerent (?).  Then updated windows and had to restart.  When it restarted, I got a message that he was missing something - something NT initials.  What happened and what can I do about it?

    Hello

    1st thing to try is a restoration of the system in safe mode

    http://www.windowsvistauserguide.com/system_restore.htm

    Windows Vista

    Using the F8 method:

    1. Restart your computer.
    2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
    3. Select the Safe Mode option with the arrow keys.
    4. Then press enter on your keyboard to start mode without failure of Vista.
    5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
    6. Do whatever tasks you need and when you are done, reboot to return to normal mode.

    If that does not read this information

    the link below is how to download and get a vista disk startup repair, which you can start from the

    http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

    Here's how to use startup repair system restore command prompt, etc. to bleepingcomputers link below

    http://www.bleepingcomputer.com/tutorials/tutorial148.html

    to boot from the dvd drive to be able to you will see a way to get into the bios Setup at the bottom of the screen or command menu start

    It would be F2 or delete etc to enter the BIOS or F12 etc. for the start menu

    Change boot order it do dvd drive 1st in the boot order

    http://helpdeskgeek.com/how-to/change-boot-order-XP-Vista/

    Run the dell diadnostics

    http://support.Dell.com/support/eDOCS/systems/WS340/en/UG/DIAGS.htm

    How do reinstal dell Dell dvd

    http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=339949

    Since the dell recovery partition

    http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=336966

  • Dell Inspiron 17 - will not start - get hard disk clicking noise

    I am able to boot up the laptop to the BIOS (F2) and the laptop passes all diagnostics - I upgraded from Windows 8 to 10 Windows about 6 months ago and everything has been great to work - no problem at all.  Then a month ago started the problem of loud noise clicking.

    Here is my problem laptop > I start pressing the power on button - I can hear the fan start - power and the drive light - but one or two seconds later, the drive LED turns off and it's the disk hard clicking noise starts.  I have to then press and hold the power button until the laptop stops.  I can hear the stop of the fan and Park disk heads - then all the lights will turn off.  Then I have to start this process all over again [sometimes more than 8 to 10 times] until the laptop finally gets up and allows me to connect.

    Nobody knows what will fix this problem?

    Hi FAYEDC,

    Please write to the Dell Community Forum.

    Please try to run Dell diagnostics onboard and capture messages or error codes.

    If we can verify with another hard drive?

    Please private message us the serial number of the system as well as your login email.

    (Note: Please do not mention the id of service tag or by e-mail on the public forum because it contains your personal information).

    Kind regards
    DELL-Loïc M
    Professional community and social media
    #IWork4Dell

  • Windows VISTA Home Prem on DELL Inspiron 1521 will not start

    Read the message below. It has been copied from another thread and the poster has been informed to start a new thread with his question. What is ironic, is that I have exactly the same problem on my Dell.

    After downloading some updates to Vista my Dell desktop computer restarted and tried to load step 3 updates, it moves very quickly from 0% to 100% and then restarts, only to go back into the same loop of trying to set up step 3 and restart.

    I tried the following, starting in safe mode, same results updates are trying to configure.

    Auto repair, I am told by a message, it cannot be repaired.

    System Restore, I have only 2 system shown to restore points and they are at the time of the upgrade, if I try these points to restore I get an error message.

    I tried to reboot from the original installation provided CD but all I get is 'windows is copying files', then a black screen.

    I tried the boot iso but neosoft option again to the message windows is to copy the files, and then the black screen.

    I'm in thr stage where I can not think of anything else other that to go to a data recovery specialist, to recover the files most important (have over 200 GB of various things on the hard disk) and then reset to factory settings and load data and try and find the sources of all the programs that I had. It looks like an enormous task and it is the main computer for my business. If a kind soul has suggestions as to how I can get this situation somehow, I would be eternally grateful.

    Thanks in advance

    I'm fairly warned to get to a point to get my data before a complete reconstruction, however, I give that easy. Anyone else having this problem. I'd really like to find a way to solve.

    Hello Jon LIndquist,

    Thank you for using the Microsoft Answers forum.  The link below has several options to solve a similar problem.  Please use the link to solve your problem.

    http://support.Microsoft.com/kb/949358
    Thank you for using answers Forum. Please let us know how it works.

    Joseph
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Dell XPS 8500 does not start after the interruption of system restore

    It was one thing to do, but I turned off my PC during the restoration of the system because he took time to complete the process.  The next day I couldn't boot into windows.  I tried the automatic repair feature, but it does not work.  I tried to repair windows using the orignal installation disk, but it does not work.  I tried to install Windows 8 all over again, but I got an error message - media pilot is missing.  I opened the box uninstall the RAM, videocard unplugged and both drives and reinstall, but without success.  I noticed that there is an orange/orange light on the motherboard.  I thought it was the hard drive at the beginning, but now I hope that this is not the motherboard.  Any help will be appreciated.

    RB

    You have damaged the image beyond repair.  You need to reinstall from scratch.  Windows to say that an optical drive driver is missing, bad copy of DVD-RW, DVD + R or DVD - R media that was not burned at 1 X 2 X or 4 X, so is not readable.  This is why USB Flash Drive 16 GB or more is recommended rather than the DVD player to the installation media.

    Why doesn't my CD or DVD drive?

    Troubleshoot installation of Windows 7 Service Pack 1

    A required CD/DVD drive device driver is missing
    A media computer driver needs is missing
    error message when you install Windows

    https://support.Microsoft.com/en-us/KB/2755139

    This problem occurs for the following reasons:

    The installation DVD is removed during the installation process.
    A bad quality DVD has been used to create the installation DVD.
    The speed at which the installation DVD is burnt was too fast.
    The DVD drive cannot read media.
    The ISO file is corrupted.

Maybe you are looking for

  • I do not have the sign + next to the existing tabs to add another. How to do this?

    I am fully updated, use Firefox for years, and yet I have the small sign on the right of my open tabs that I can simply click Open another tab +. My OS is Win7, updated since Vista after a crash. I played with the settings but can't change that. I al

  • remove search engines

    Lately my computer had been infected with the malware Andromenda and deleted by the Malware - anti-malware utility but shit is always the poster as an add-on Management Add-ons like a search engine, in effect off again I want it DELETED in my Priovid

  • Problem WiFi on Satellite Pro C660-2TQ - lose the internet connection

    Hey people, hope you could help me. I did a new clean install of Win7 (32 bit) on my Toshiba Sat, C660-2TQ. His job very well, except one thing:the adapter Realtek RTL8188CE-in my laptop is just terrible... I installed the latest driver for this Home

  • Re: My Satellite P200 won't boot to the top

    Hi allNoobie here,I think I caused a problem wher my P200, it won't start, it was very slow and I went into the Task Manager and deleted some programs that were not running, but using the memory.In my view, there is a good chance I can I have deleted

  • Change notice after 4.3.1000

    I noticed a change after 4.3.1000. If you want to redial a number already composed, he brings back to the phone book and you must choose the mobile, home or other phone even if you call the same number previously. According to me, it's a bit boring s