DesignJet 450 c accepting not media

I have a plotter of 450 c that I replaced the sensor line on transport.

This was replaced because I thought it was my problem because the sensor was not picking up the plate on the end of the roll, and then was not picking up the edge of the paper when loading media.

The new sensor does exactly the same.

What else would be the problem.

Really annoyed.

Hello

not sure that my suggestion may help, but you can try on it.

1. check if the media sensor is installed correctly, including the cable for the media sensor

2. check if the lever of Pincharm is in place, it should be.

3. If the media are rejected during the media edge controls, pls check on line sensor is properly installed

4. make sure that the line sensor is calibrated

5. replace the media sensor to test if media sensor problem

6. replace the cart

Hope this is useful and have a nice day.

I am an employee of HP.

Tags: HP Printers

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