Designjet T2300 CN728A of product: designjet t2300 freeze when loading paper

Hello.

When we pass the rolls of paper, #2 roller #1 rollers, it loads the paper roll #1, long (1.5 meters) and the display freezes at "loading the roll #1. Nothing else happens, the screen is it freeze.

To get out of the freezing, I opened the #1 roll cover and close it.

If I unload roller #2 and use one roller #1, it works fine.

Does anyone have an idea about the problem?

I tried to upgrade the firmware IG_09_00_00.4 and iget the message that the file is not correct (I don't remember the exact words), or that there is not enough space on the hard drive.

The plotter have now: IG_02_00_15.1

Should I upgrade first the previous version: IG_06_00_00.2, and then IG_09_00_00.4?

either version: MU_01_02_32.6?

Thank you.

Hello

Update to IG_06_00_00.2, then IG_09_00_00.4, as you mention.

Then test the only printer support.

Disconnect the printer from the network

Print the demos from the front panel or copies made him take the paper from the printer control panel

Tags: HP Printers

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