DeskJet 3720: Error on installing HP DeskJet 3720 on Windows 10-536870329

Hello

I just purchased this printer, downloaded the driver software and shot to the top of the installation to receive this message:

I googled this problem and I saw a previous post to check the 'setupapi.dev' and 'setupapi.app' connects. Only I have the .dev file and created a new copy during installation to get this message:

[Device setup log]
10.0.14393 = OS version
Service Pack = 0.0
Suite = 0 x 0300
ProductType = 1
Architecture = amd64

[BeginLog]

[Start Session: 11/10/2016 11:57:19.278]

> > > [Import Driver Installation Package - HP HP DeskJet 3700 series\DriverStore\YetiV4\hpygid20_v4.inf C:\Program]
> > > Section start 18:49:42.120 10/12/2016
cmd: C:\Windows\System32\MsiExec.exe-Embedding 89C723C91710B0ACD31C8F97E90CE359 E Global\MSI0000
INF: vendor: HP
INF: The class GUID: {4D36E979-E325-11CE-BFC1-08002BE10318}
INF: Driver Version: 08/23/2016,20.79.01.6341
INF: catalog file: hpygid20_v4.cat
Pol: {political record driver package} 18:49:42.152
Pol: {check driver package strategy - exit (0x00000000)} 18:49:42.153
Sto: {stage Driver Package: C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpygid20_v4.inf} 18:49:42.153
INF: {query configurability: C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpygid20_v4.inf} 18:49:42.157
INF: Driver package "hpygid20_v4.inf" is configurable.
INF: {query configurability: exit (0x00000000)} 18:49:42.158
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4help.cab' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4help.cab '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-bidiEvent.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-bidiEvent.xml '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-PipelineConfig.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-PipelineConfig.xml '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hp3700.bag' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hp3700.bag '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-bidiUSB-CCB.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-bidiUSB-CCB.xml '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpygid20_3700-manifest.ini' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_3700-manifest.ini '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-constraints.js' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-constraints.js '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-bidiUSB.js' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-bidiUSB.js '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpygid20_v4.cat' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_v4.cat '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpygid20_v4.inf' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_v4.inf '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4cfg.gdl' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4cfg.gdl '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-bidiWSD.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-bidiWSD.xml '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-bidiSPM.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-bidiSPM.xml '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4map.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4map.xml '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4que.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4que.xml '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpgid20v4PELib.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpgid20v4PELib.dll '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpUIMDDialog20.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpUIMDDialog20.dll '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\amd64\userfors.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\userfors.dll '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpbxpsv420.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpbxpsv420.dll '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpdj_3700_v4.gpd' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpdj_3700_v4.gpd '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpgid20v4PE.exe' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpgid20v4PE.exe '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpygidres20.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpygidres20.dll '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpygiddrv20.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpygiddrv20.dll '.
FLQ: copy 'C:\Program HP HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpgid20v4_symbols.gpd' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpgid20v4_symbols.gpd '.
Sto: 18:49:42.345 {IMPORT DRIVERSTORE VALIDATE}
SIG: {_VERIFY_FILE_SIGNATURE} 18:49:42.357
SIG: key = hpygid20_v4.inf
SIG: FilePath = C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_v4.inf
SIG: catalog = C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_v4.cat
! SIG: audit against specific file catalog (valid) failed! (0x800b0109)
! SIG: 0x800b0109 error: a certificate chain processed, but finished in a root certificate which is not approved by the trust provider.
SIG: 18:49:42.360 {_VERIFY_FILE_SIGNATURE exit (0x800b0109)}
SIG: {_VERIFY_FILE_SIGNATURE} 18:49:42.360
SIG: key = hpygid20_v4.inf
SIG: FilePath = C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_v4.inf
SIG: catalog = C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_v4.cat
! SIG: check the file against specific Authenticode™ catalog failed! (0x800b0109)
! SIG: 0x800b0109 error: a certificate chain processed, but finished in a root certificate which is not approved by the trust provider.
SIG: 18:49:42.362 {_VERIFY_FILE_SIGNATURE exit (0x800b0109)}
!!! SIG: certificate of catalog file Driver package does not belong to roots of trust and integrity Code is executed.
!!! SIG: Driver package has no signature validation. Error = 0xE0000247
Sto: {DRIVERSTORE IMPORT ENTER: exit (0xe0000247)} 18:49:42.363
!!! SIG: Driver package has no signature verification. Error = 0xE0000247
!!! Sto: impossible to import the driver package in the driver store. Error = 0xE0000247
Sto: {stage Driver Package: exit (0xe0000247)} 18:49:42.368
< < < End section 2016/10/12 18:49:42.370
< < < [Exit code: FAILURE (0xe0000247)]

I can't make sense what I have to do to fix this weird problem, please help!

Thank you

Ben

Hello @abenc85, greetings!

Thank you for becoming a member of the HP Forum. It's a place dynamite to get help from the community, to get suggestions and find what has worked for others.

I understand that you are having problems during the installation of the Deskjet printer on your computer Windows 10. Try the following steps to resolve the problem:

  • Start by unplugging the USB cable between the printer and the PC.
  • Go to control panel of configuration-programs and features, select all entries of HP printer and uninstall them.
  • Go to control panel, devices and printers, select each printer entry and then select remove printer / device.
  • Now press the 'windows' key + 'r' to open the window "Run" - type "printui.exe/s" and press ENTER.
  • Under the print server properties, go to the drivers - delete any input there as well.
  • Once again go to run the window, type - "c:/programdata" - go to the Hewlett-Packard folder, delete any printer related folders & files.
  • Now restart your computer.
  • Reopen the run window, type "services.msc" and press ok to get the services window.
  • Scroll down to "RPC Remote Procedure Call ()" - right click and go to properties. Make sure that the service is started and the startup type is "automatic".
  • Now, scroll to the top and go to 'Function Discovery Provider Host' - right click and select properties-change the startup type to "manual" and start the service.
  • Repeat the same exercise on "Function Discovery Resource Publication" as well.
  • Click http://ftp.hp.com/pub/softlib/software13/printers/DJ3700_Basicx64_1079.exe and install the drivers.
  • Select the type of connection and then connect the USB cable if necessary.

Please let me know if that solves the problem, or if you need assistance

See you soon

Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

Tags: HP Printers

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