DeskJet 940c now prints only black and the roses of the cartridge three colors. How to fix?

Windows XP, no error message. New drivers, then software update from HP, reinstall printer driver. New cartridge is same as cartridge that has begun to do that, so I don't think it's cartridges.  The former was relatively new and unused.

I tried everything for Self-Help to find out the cause and get the solution.  Will appreciate the known solutions.  Thank you.

After continuing checking the new drivers, etc...  I tried something that should be obvious.

The cartridge three original colors in full, 50% was only pink printing.  Changed to NEWLY opened cartridge: who would have thought a cartridge newly opened with 90% of ink indicated, would not print pink, while the first new cartridge print pink single - as well...

Dazzling idea : tried yet opened a 2nd cartridge three colors, and it prints correctly.

A cartridge on the set, never opened, was obviously NOT COMPLETE with all the colors...  It happens, but this is the first time for me since 1996.  Thank you for reading, the original - thought I should know all, "user error".  If this never happens to you, you will have heard about this already!  I hope it doesn't happen, lost two days on this subject...  See you soon!

Tags: HP Printers

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