DeskJet F380: Cannot remove the paper jam

Printer all-in-one Deskjet F380 system Windows 7 Home Premium 64-bit:

Aircraft paper jam and I removed paper from the front. Now, I can not reset or clear printing to work. Followed all the steps in the HP online support and it will print test sheets, but will not documents to printer, always indicating "paper jam" on the device.

Hey @rpsguy,

Very strange. The download works as I tried it on my system. Maybe it's a "glitch" in your Internet browser.

Rather that running can I you select Save. If you see the option you just save the download on your desktop then it will be easy to find later. Once the download is complete, you should get the option to run it. If you see this race to success. An extraction will occur automatically. Once extraction is complete the installation window should open for you. Once you see the installation window you simply continue through the instructions on the screen to install your printer.

If 'Save' the download doesn't download number, please click here to access the download page again. Once this page please right click on the file name and click on Save target under or Save the link under.

Save a window opens now. Please save the download to your desktop. You can rename the download if you wish. Finally, click Save.

Once the download is completed, you should get the pop up to run it. If you do not get this prompt once the download is complete, click on the download that has been saved on your desktop and select run when prompted.

Please let me know if this procedure works for you. Good luck!

Tags: HP Printers

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