Reinstall the strip of mylar that cam out when I get the paper jam.

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  Hello Janet,.

  Let me ask you;

  • What is the brand and model of the printer?
  • Do you have the manual of the printer with you?

  The following factors can cause paper jams:

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    You should also check if the printer box opening will result in the invalidity of the guarantee or any agreement to repair that you bought or supplied with the printer. For more information on the agreements, check the detail information and manufacturer supplied with the printer.

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  Welcome to the HP Forums, I hope that you are @Harold_1,

  I came across your post about how your Officejet 8600 does not open after trying to print and wanted to tender hand. Personally I think that there could be a jam truck causing the problem. Try the steps in the below document., if you still can not access the transport, contact HP to see on a replacement unit.

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  HP technical support are available by clicking on the following link:

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  Welcome to the HP Forums, I hope you're well @

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  Hey @rpsguy,

  Very strange. The download works as I tried it on my system. Maybe it's a "glitch" in your Internet browser.

  Rather that running can I you select Save. If you see the option you just save the download on your desktop then it will be easy to find later. Once the download is complete, you should get the option to run it. If you see this race to success. An extraction will occur automatically. Once extraction is complete the installation window should open for you. Once you see the installation window you simply continue through the instructions on the screen to install your printer.

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  If you've been through the steps listed above the printer risk requires troubleshooting. You can reach the support - to the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number. http://www.hp.com/cgi-bin/hpsupport/index.pl - for the maintenance options.

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