Printer stopped working after I removed a paper jam - Deskjet 6988

I removed a paper jam today, according to the instructions. But since I did it, it will not be printed. The power light is, as if it's OK, but he absolutely refuses to print.

My printer is a HP Deskjet 6988 and I am on Windows 7, 64 bit.

Whenever I try to print, the print queue displays the print job for about a second, then he faints. I try to print again, it disappears. Then, if I do it a third time, it appears in the list and stays there, but the printer does nothing.

After two minutes the queue no longer mentions it as the "impression". Instead, it says, "error printing". I try to delete the print job, but it just sits there, saying "error printing". It will not erase. The only way to remove it is by the printer stop or restart the computer.

If I try to print after that stuff all over again.

I tried closing the printer and reboot, restart the computer, power cycling (stopping the printer, unplug the cables, waiting..., plug again and restart).  I ran the Diagnostic Utility and it tells me that it works very well - well, very good for a very large paperweight.  I used troubleshooting via the Control Panel, and he said: "a print job in the print queue prevents other printing of print." But as I have already said, delete the print job does not solve the problem.  I am stuck in a loop of the removal of print jobs and nothing works.

Help, please!

Hey Tigger,

It may have been stuck in the diagnostic mode - not able to move forward or backward for a time very long.

Next time, if this never happens again, you can try a Reset of the printer:

Here are two types of reset the base printer:

(1) if there is a keyboard, turn it off, then on and press on # and 6 (press and hold while turning on the printer).

(2) without a keyboard?  So unplug that LEAVE unplugged for 30 seconds to a minute.  Reconnect it.  (Be careful with this one - will not shock).

It can become a little more complicated than that, but a basic reset sometimes "will have the printer attention" if it's just "spinning" and nothing else will not physically.

I'm glad it works again.

Maybe printers receive loners.   The smile.

Tags: HP Printers

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