Determine the only original installed OS

We have approximately 31 HP notebook computers that are running Windows XP. I know that many of them have been downgraded from Windows 7 purchase. I am trying to determine which machines are licensed for Windows 7 to upgade the OS on them. The problem is, many of them are on our remote sites in other States, so I am unable to view the stickers on the laptop to see the original OEM operating system. Is there a way I can find this information remotely without appeal of each user and ask him to look at the thumbnail? I have the serial number for all machines. Can I get him somehow with that?

Ender174

Welcome to the Community Forum of HP.

Ideas

I suggest that you might find information on the original purchase of equipment orders.   If the PDS do not have the information, recipes and the documentation that comes with it can list the operating system installed as well as relevant software delivered with the order.

If you purchased the HP computers, once again using the original op for orders, and if the information you are looking for are not on the actual order form, then you might be able to contact HP and get information from HP.  I suspect that HP keeps records of this type for a long time, even if it may take some digging if the records are on paper and not digital.  The smile.

Contact telephone support HP - USA-

HP technical support / Customer Service phone numbers - some English Speaking countries

===========================================================================

If you have the product number (s) for laptops, you can look up the support of each notebook page.  Assuming that there is a Page of specification for the laptop, it can indicate the origin of operation installed on the specification as well as other installed software Page.

HP drivers & downloads

Enter the laptop information > Troubleshooting tab > Product Information

Click on the Thumbs - Up Kudos to show that you appreciate the help.

Click on accept as Solution when the answer is a good solution or workaround!

Although I strive to reflect best practices of HP, I do not work for HP.

Tags: Notebooks

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