Diagnostic test on my HP laptop G72 64 bit Windows 7 is not. How can I solve this problem?
Hello
I can't connect to wireless internet; However, I can via rigid cable. I was told to run a diagnostic and I received the following message: model memory 2 DIMM has failed. We advised me to go to hp.com support and download the wireless driver and that should fix. I have done that and restarted my computer and I can not pick up a wireless connection, but I can always get on the internet using ethernet. If my memory does not, he wanted me to use wireless internet? Also, I am able to use my computer completely under the wireless internet as well how, if my memory may be bad? Please advise me on what to do to correct this. My last resort is to use the F11 key for a system restore. I thank very you much for your time.
Hi MaumelleGirl,
Thank you very much for the product number. Here is your Service and Maintenance Guide for your model. On page 4-11 you will find compatible part numbers and instructions on how to replace the RAM. You can order the RAM in HP Partsurfer using the part number or the order of a third-party online site.
Tags: Notebooks
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