Difference between CON-SBS-SVC1, CON-SBS-SVC2, CON-SBS-SVC3 and CON-SBS-SVC4

I recently bought the router switch RV180 and SG200-08. I'm looking to put a Small Business Service contract on it (from B & H).

However, their site mentions four contracts of different services available at different prices: CON-SBS-SVC1, CON-SBS-SVC2, CON-SBS-SVC3 and CON-SBS-SVC4.

What is the difference between all of them, and what one do need me? I think I need to CON-SBS-SVC2 (see: http://www.bhphotovideo.com/c/search?Ntt=Cisco+Small+Business+Pro+Servic...).

Also, do I need to buy two Service contracts (one for the RV180) and one for the SG200-08? I think I have to.

Thank you!

Hi Mallardnathan,

The first answer to your question is Yes, you have to buy two service contracts for each Cisco Small Business product.

These CON-SBS-SVC1 service contracts, CON-SBS-SVC2, CON-SBS-SVC3 are the following:

  • Three years for Cisco Small Business products
  • Unlimited phone and online chat with Cisco engineers, 24 hours a day in English, hourly in 12 other languages
  • Replacement of equipment next business day advanced in more than 65 countries
  • Major and minor software releases
  • Online service request tools

The contract of service CON-SBS-SVC3 includes everything above, except that instead of business day hardware replacement following, it is same day replacement and it is available in some countries.

A service contract is assigned to each product.  For example, a basic switch SF100D-08 will service contract CON-SBS-SVC1, while switch managed stackable SG500X - 48P service contract CON-SBS-SVC3 aura.

For the two products, RV180 and SG200-08, you will need to order CON-SBS-SVC2 for each of them.

Kind regards
Cindy
Small Business Community Manager
Twitter: https://twitter.com/CiscoSBsupport
Instagram: http://instagram.com/ciscosmallbiz/

Tags: Cisco Support

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