Difficulty 'Not connected' Error Messages When you try to access Web Services

If you are running on an error message on your printer stating that it is "not connected" when you try to access ePrint or your applications, but you know that it is connected to the internet, it probably just means that the printer does not connect to the server properly.

Here's the first set of markets, I will try, as they seem to solve this problem deliver half the time.

  • The first thing I'd like to try in this situation is a reboot of the system.
  • First, unplug the power cord at the back of your router.
  • Then unplug the power either to the back of the printer or the wall without it first turn.
  • Wait about 30 seconds and reconnect the power cord to your router.
  • Wait about another 30 seconds and reconnect the printer. It should start back up automatically, but if it is not moving forward and press the power button.
  • Once everything is back running, try to access ePrint or your applications.

If these steps do not work for you, the next thing would be to establish a static IP & DNS for the printer. Before doing this, you want to print a Network Setup page. It varies from a model, but usually found under settings wireless or in reports in the Setup menu. After that you have this page, follow these steps.

Before we begin, we need a network with your current connection settings configuration page. To do this, press the button on the front of your printer wireless and press 'Print Info' or 'print the State. " This example displays on a page of configuration of the network, which provides information on what we have to finish the next few steps.

  • After that you have, we will need to access the built-in Web server (EWS) printers. You can do this by entering the IP address of printers (from the Network Setup page) browser press and the address bar type.
  • Once there, press the 'Network' tab at the top of the page. From there, you'll want to click on the button "IPv4", on the f-side of the page. It will be there for wireless and wired, so make sure you click the one for you, but you are connected. If you do not see "IPv4", you should see 'Networking', press and press "Network Address (IP).
  • Then, you click the small round button next to "Manual"IP address", and then fill in the IP address, subnet mask and default gateway using the information available on the network configuration page.
  • For the primary or the preferred DNS server, you will want to enter 8.8.8.8.
  • For secondary school or another DNS server, you will want to write 8.8.4.4.
  • Click on apply and when the message appears saying that the changes have been applied, press 'OK '.
  • Press the power button on your printer, wait that it completely power off and press it again to power it on.
  • After doing this, go ahead and try to activate ePrint again.

These measures should fix this for you. If they don't, then something else can cause this problem for you. Reply in this thread if these steps do not work, and I'll see if I can help figure you out what might be causing the problem.

Tags: HP Printers

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