Digusted

I had been in favour of Acer for many years and had used 6 notebooks Acers and destops all because of your excellent after-sales service. I had no problem with the repair spot all these years, but I have a nasty shock today when I bring my 3820TG to fix a minor problem. The problem is when I slightly move the screen a video conference in Skype, my image would disappear. I think that it because of the intermittent connection to the webcam on the motherboard. I do not understand why this fault can be repaired on the spot, and the technician asked me to leave the laptop for maximum 5 days! I had, over the years, a more serious problem as motherboard replacement and repair had always been made on the spot. I do not understand why Acer repair center refuse "firmly" repaired on the spot this time. If the laptop is completely unserviceble, I can understand that acer wants the laptop to be abandoned but in my case it's simply replace the webcam. How long would cost replce the webcam? 1: 00 ~ 1:30?

The warranty that comes with your system does not stipulate that the computer will be repaired on the spot.  While we allow the product to be left as a courtesy, it does not grant you service before other customers who have sent their product for repair.

Tags: Acer

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