Disable the product on computer crashed

Hello

I had Photoshop and Premiere Elements v13 installed on 2 computers.  1 broken computer and I wasn't able to disable products on this computer.  I also v12 of the two products that are in the same situation.  Can someone from Adobe just erase all activations of my product so I can reactivate just on my computers?

I saw in the previous posts in this forum that Adobe contact by chat was the way to go, but I don't seem to not have access.

Thank you.

VERGELA

This isn't Adobe. Instead essentially a user to user forum.

Adobe is the only one to correct your Premiere Elements activations/deactivations program (for the computer has crashed and other).

Please try again contact Online Chat Adobe (way to go)

Contact the customer service

Please let us know the result. If necessary, please explain "... but I don't seem to have access."

Thank you.

RTA

Tags: Premiere

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