Disabled after the connection hardware Inspiron keyboard

Bought mixed open-box Inspiron 11 3152 with 8.1 Win x 64 installed. Windows Update successfully installed 170 updated and rebooted several times, but now the following problem occurs repeatedly and consistently:

After cold start or restart, I am able to use the physical keyboard to enter the password for the connection and press ENTER.  After this point, the physical keyboard is completely non-functional, while the keyboard touchpad and software will continue to work very well. In addition, even if the keys are not launch related functions or generate text characters in the search box or in Notepad, each button press causes sound response click on speaker, even if nothing else happens.

I tried the following:

1 keyboard status appears as unlocked and temporary Keyboard Unlock selection or never lock keyboard has no effect.

2. press the button audible clicks of the speaker go silent when the screen is folded above 200 degrees and the touchpad is also disabled, which indicates that the sensor angle screen seems to work correctly.

3. this same keyboard problem also happens when the safe boot mode.

4. the keyboard seems to work normally within the BIOS Setup, or at least with limited keys you can use there as 4 arrow keys, Esc, F10, etc..

5. the keyboard works as normally in the window command prompt BACK, but only when entered into the Advanced Boot Menu.

6. I have updated BIOS 1.1.13 and other video update, network, wireless, fast setting, keyboard, touchpad, pilots etc of the Dell website but keyboard problem remains unchanged.

7. I ran full SupportAssist Dell diagnostics passing and also diagnostics of iolo of third party.

8. I checked the Windows event logs and found no relevant problems.

9. I don't have external USB keyboard to try but may need to purchase an additional control.

I'd appreciate any help to solve this or I'll have to return unit. Thank you.

Chris

Dell technical support via the live chat helped me solve this one as being a known issue with Windows:

The solution is to go to the configuration of PC access, less "make it easier to use the keyboard" and uncheck the box in front of "Turn on filter keys", and then select OK and restart, problem solved!

Tags: Dell Laptop

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