Disconnecting blackBerry smartphones Via USB

Dear BlackBerry Desktop Software Support

I just happened on a problem that just started while my phone is connected to this PC you by writing.

In the last hour, my phone has been cut more than 10 times and I do not see why it does this.

The connectors are stable, but occasionally the phone disconnected and reconnects.

I brought this phone to my provider 4 times this year, to have changed connector, but the phones is always sent back with the same connector to corrodant and they will not change unless I can't get a connection of any charger, if connection to the sector or from my laptop

I had updated the latest BlackBerry Desktop Manager to Version 7.1.0.37 which works fine until today.

Is there any direction I could get about this problem, please.

Yours Sincerely

JTV

Hello

It looks like a hardware problem with a faulty connector. I don't know why your carrier didn't want to deal with it before, but contact them again. As long as your phone is still under warranty, they need perform the repair, as long as it is due to no fault of your choice. If your carrier refuses to deal with the problem and the unit is still under warranty, you can try to contact RIM directly using the information provided in the following link:

http://UK.BlackBerry.com/support/programs/technical/incident.html

I hope this info helps and that your carrier finally solves the problem for you.

Tags: BlackBerry Smartphones

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