display of the backup of the coverage and the replacement of base for Inspiron 13 7348

Hello

My Inspiron 13 7348 (tag servic 4w6yj52) was damaged.

one of the two hinges between the display unit and the base Assembly was detached from its cover and plastics parts are ground (1. See BackCover, 2. base Assembly).

1. I uninstalled the cover from the base

2. I uninstalled the BackCover display.

Then, I could clearly see the damaged parts

I opened a request for service on the Dell site. then I was talking to the Sales Department of party list.

I send them pictures of uninstalled parts (1 & 2)

I asked Dell to have the prices for these two parts.

I wanted to buy these two 'display BackCover & base' (with some attachments on them)

Surprisingly they force me to buy the whole display which includes the SCREEN and costs about $ 200

The BackCovly of the display has been uninstalled easily, with the user manual guide of the doc.

I failed to convince DELL the display cover, should be sold separately

the laptop works well, with the ability to move around the screen.

Help, please

Etofach

You already said that Dell does not separately sell the cover.

Others:

www.waresphere.com/.../Dell-Inspiron-13-7347-7348-LCD-back-cover-5wn1x.html

Tags: Dell Laptop

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