Divergence in contracts in the user and portal STC profile

In my view, there is incompatibility between the number of contracts that appear in STC compared to the total number of contracts that I manage.  STC has less than what I have in my SAMT

How can I match them?

Thank you

Hi Ralph:

There should be at least 1 device of "disappeared" persons contracts collected in SNTC Portal. In this way, the portal can view these agreements for you. It is a way to trigger the sync up between the serial number and it is the contract number.

Other scenarios can occur as well 1) series are not collected.  (2) contracts have expired while they are not displayed for serial publications. (3) soap operas have been moved to another contract while doing a 'contract of consolidation/merger of views. "

I would check 1st if any device (serial number) of these "missing" contracts is perceived in the NMP.

If the serial numbers are covered by correct contract and soap operas are discovered by the SNTC collector, then contracts should therefore all the SNTC Portal screen. This is the expected behavior.

Let me know how it goes! In the contrary case, we will have to go into it and see if it's a technical defect.

Kind regards

Valeria Quesada

SNTC CPS Team Leader-Americas

Tags: Cisco Services

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