Do I have an annual plan or a one time payment for iCloud?

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• I've just updated to Version 2015.009.20069 and have an annual plan for Acrobat Pro DC whhcih is due to expitre in December.  I am now unable to change PDF files, in particlaur I want to delete a page in a document cannot but.  Can you advise please?

  I've just updated to Version 2015.009.20069 in the last day or two and have an annual plan for Acrobat DC Pro that is about to expire in December.  I am now unable to change PDF files, in particular I want to delete a page in a document but cannot.  Can you advise please?

  What "update you"?

  Did you install Adobe Acrobat Reader to thing of error that you were "updated" your version of Acrobat? If so, you should always have Acrobat on your system. Open and use the file > Open to open your pdf files.

  And if it works, you need to change your file associations to use Acrobat to open PDFs instead of the free software Acrobat Reader.

• I just bought the app photoshop for a student, but when I go to open it in my application it says that I have to buy when you already took my payment for it. Please help me!

  I just bought the app photoshop for a student, but when I go to open it in my application it says that I have to buy, when adobe already had my payment for it. Pleas help me!

  Hi Charlotte,.

  Please check the help below document:

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  Kind regards

  Sheena

• Discount with Flickr Pro in an annual plan current creative cloud.

  I have a discount with Flickr Pro, but I have an annual plan creative cloud. How can I use this promotion of Flickr?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• If I sign up for an annual plan and cancel after 1 month or 4 months, or at any time before 1 year - will I get credit in proportion?

  f I sign up for an annual plan and cancel after 1 or 4 months, or at any time before 1 year - will I get prorated credit?

  You ask the subject a subscription prepaid, where you pay for the whole year from the outset?

  I know that if you have an annual plan which is paid monthly and you cancel early will be charged a penalty

  I don't know if you prepaid and cancel at the beginning how respond it

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• How can we change a subscription to monthly payment for an annual membership payment.

  I have a student subscription, which must be renewed for September, 1st, initially, I made this membership to pay every month on my credit card.  I would like to renew my subscription, but I would like to make a one-time payment to my credit card, so, I would like to change from a monthly to an annual payment.

  How can I do this?

  Hello

  Please see the instructions at the link below:

  Manage your creative cloud membership

  Update or change your plan of creative cloud

  Let us know if that helps.

  Kind regards

  Bani

• Impossible to modify a pdf file even if I have subscribed for annual plan

  Hi all

  I was using Adobe Reader DC for edit PDF files, but all of the sudden, he has stopped edit option.

  This means that I am not able to edit any pdf now.

  I use the paid version with annual plan and my renewal is due in the next week.

  Help, please

  Hi sameers19565058 ,

  I would like to inform you that you cannot change a PDF with Acrobat Reader DC.

  Acrobat Reader DC is a free version that allows you to view, print and comment on a PDF document.

  Please let us know the right product that you have subscribed so that we can help you solve the problem.

  Concerning

  Sarojini

• I have problems with my monthly payment of credit card on an individual basis, an annual plan

  I have problems with my monthly payment of credit card on an individual basis, an annual plan

  Please contact support:

  https://helpx.Adobe.com/in/contact.html?step=CCSN_membership-account-payment_account-Setti ngs_stillNeedHelp

  Concerning

  Megha Rawat

• I have a CC to individuals on the annual plan paid monthly membership. How to pass it to the CC for the teams plan so that I can add my first certificate of employee?

  I have a CC to individuals on the annual plan paid monthly membership. How to pass it to the CC for the teams plan so that I can add my first certificate of employee?

  Hi Alexalloy,

  This should help. Cancel your subscription or membership. Cloud Creative

  See you soon!

  ~ David

• I already bought the annual plan, I have installed PS, but I can't open the LR, he keeps asking about the serial No.

  I already bought the annual plan, I have installed PS, but I can't open the LR, he keeps asking about the serial No.

  isn't the annual plan for ps and lr?

  Download LR you remove and reinstall your installation of Photoshop Lightroom 5?  Licensing for your membership apply to Lightroom if you install through the creative Cloud Desktop application.  You can find more details at install and update the apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

• A history of the orders is not found on my Adobe Creative Cloud account. Only, I bought the annual plan for the student to the University about 3 months ago and now I have to buy a new one in order to download the applications.

  I joined the Adobe Creative cloud and bought an annual plan more 2 months free with Creative cloud as a user of University student. I could download apps (not in first instance) that was available in the plan, but since I reinstalled a new operating system on my Mac laptop, not only I was able to download only the apps for the trial, but found no order history in my account. As if I never bought the plan. Could someone help me with this problem?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Where's my "ten free images"? After I subscribed to the "standard of 10 images an annual plan of months, monthly paid $29.99 US/month for a Rollover year up to level 120 images cancel without risk in the first month" I remembered that I had ten free I

  Where's my "ten free images"?

  After that I subscribed to this package:

  "10 standard pictures an annual plan of months, monthly paid $29.99 US/month for a year of turning up to 120 images standard cancel without risk in the first month.

  There was always this banner at the top saying I could get ten free.

  I remembered that I had ten free images in an email too (10 free + 10 for the first month), but after a few days when I started licensing and downloading, I had to pay after the ten first. I missed something?

  Thank you.

  Hello

  You have signed up for the 10 images a month plan August 9 and were awarded 10 credits image.  The first month is free.

  When you used these 10 credits, additional images are charged at a special rate of $2.99 per image.

  If you continue the subscription after the trial period you will be awarded 10 images, the next date of renewal to September 9.

  Kind regards

  Bev

• Bought all Apps-annual Plan / still "trial" appears after the download.

  Hello

  Sorry if the title is a little confusing. Didn't know how to describe what is happening.

  I tried trial for awhile, and I decided and bought the 'all the Apps - annual Plan'.

  Once I did, I received my purchase confirmation email. Everything is good so far.

  Then I connected my Adobe account and he showed that there are updates for Photoshop, first and other applications. I've updated them.

  Now, the Photoshop application directed me to trial again and shows me the option 'buy'... even if I just buy it all.

  I hope that I have made myself clear in my explanation.

  Thanks in advance,

  Caesar. -.

  Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial

  - and Troubleshooting FAQ https://forums.adobe.com/thread/1962238

  - and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

• Hey, I bought the credit card annual plan (per month) for illustrator, but I received my serial number! What should I do? Help!

  Hey, I bought the credit card annual plan (per month) for illustrator, but I received my serial number! What should I do? Help!

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  .

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Can I change my annual plan and an annual plan of students?

  I have the annual monthly creative cloud package and didn't know there was a plan of the student at the time of the purchase of the software. Is it possible to change plans without having to give up my existing project and pay the remaining 50%?

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

  Request student/teacher discount

  http://www.Adobe.com/go/edu_verify_ecomm_us

  For more information about the provisions of the student/teacher, you can refer to the following information page:

  http://helpx.Adobe.com/x-productkb/policy-pricing/Education-FAQ.html#main_submit_poe

  Another good resource for information is the student and teacher edition information forum:

  http://forums.Adobe.com/community/download_install_setup/student_and_teacher_edition_infor mation_? view = discussions

  Here are some links about the Adobe student discount:

  http://www.Adobe.com/education/students.edu.html?showEduReq=Yes

  http://www.Adobe.com/education/student-eligibility-Guide.edu.html

  http://www.Adobe.com/education/students/how-to-buy-eligibility.edu.html