Do not open the Menu start XP programs

I have an embarrassing question on which I could use some suggestions.

I have a user whose start menu does not work properly.  She can click on start and cascade through the menu to any program, but when she clicks on the program to start it, delete the start menu and nothing happens.

In the taskbar, it cannot switch between programs.

Programs will launch quick launch as planned.

On his desk, she can click on folders or shortcuts and that they work as expected.

I copied the folder to the start menu to his office, and she is able to switch between open programs using the Alt - Tab key combination.  It has the features between these two solutions.  But, although other users do not start to his computer often, it affects all users.  I would like to find a solution.

With respect to the environment and the measures taken:

The operating system is Windows XP, Service Pack 3.  Yes, there are 3rd party applications.  A lot of them.  No, they cannot be deleted (and they are not suspects - later).  It is an environment of large companies in the financial sector and is highly regulated.  User authentication is via Active Directory.  The desktop environment is tightly controlled by the restriction of administrative rights and Group Policy objects.  This user and users in its region use roaming profiles.

I have rebuilt the user profile (Yes, two copies - the and itinerant) more than once.  No effect.

I have reimagee the computer of the user more than once.  It will work as expected for a few minutes, sometimes all day, but the issue will be back.

I replaced the machine.  It will work as expected for a few minutes, sometimes all day, but the issue will be back.

I replaced the machine in tandem with a reconstruction of profile.  It will work as expected for a few minutes, sometimes all day, but the issue will be back.

It can connect to any other machine in its region and they all work as expected.  The machines are all the same image.  That's why the 3rd party applications are not suspected.  That's why his profile is not a suspect.

So.  His profile is very good.  Its hardware is fine.  The image is stable.  The rest is its connection to the local network, but I have a hard time believing that something in its routing path might be the cause.

I'm open to suggestion.

Thank you

Tommy

The question you posted would be better suited in the TechNet Forums. I would recommend posting your query in the Forums TechNet.

http://social.technet.Microsoft.com/forums/en-us/itproxpsp/threads

Since it seems you have tried all of the solutions I would say normally.

Tags: Windows

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