Do not upgrade or install!

I've had this problem for about a month and a half now and it's getting boring. First of all, whenever I owe to my menu start shutdown my computer, I have a stop button with the small shield on it that tells me to finish install and update something. I use this, I have done so several times. But recently, whenever I click on it, it goes to the blue screen as it is supposed to and shows that it is installing 1 updates 1... and I wait. Then it stops and all is well. But when this usually happens, I can turn my computer and see completely finishing install the updates until it connects me... He is not doing that. It just goes to the opening page of session for me and when I look in the menu start again, it's still there!

My second problem is that there is always an update my computer asks me to install: update for the junk e-mail in Microsoft Office Outlook 2007 (KB973514) filter. It won't! Whenever I click to install this, there is a message that appears: Code 646, Windows Update encountered an unknown error. It is said that every time, and the simple update in my toolbar go away because of this.

Can anyone help with one or both of these problems?

Hello Kathy - Michelle, welcome.

I would recommend clearing the cache of Windows Update. Try this:

1. click on START
2. Type "cmd" (without the quotes). Right-click on the result at the top of the menu START and select 'run as administrator '.
3. Type "net stop wuauserv" (without the quotes) and press enter
4. then type cd /d %windir% , and then press on enter
5. Type "rd /s C:\Windows\SoftwareDistribution" (without the quotes) and press enter
6. Type "net start wuauserv" (without the quotes) and press enter
7 restart the computer and then try to run Windows Update

Let us know what happens

Thank you! Ryan Thieman
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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