Does anyone know what to do when you get the message "an unknown authentication error occurred with the help of a yourAdobeID. (SHARED_UNKNOWN_ERROR:80) » ?

No one knows what to do when you get the message "an unknown authentication error occurred with your AdobeID. (SHARED_UNKNOWN_ERROR:80) » ?

I have been successfully using the system for 10 months and all of a sudden I get this message.


Hi Robert,.

Please try the following steps: -.

(1) sign of muse helps--> disconnection.

(2) close all Adobe applications.

(3) sign of creative cloud application by developing the right gear as a symbol.

Then choose Preferences--> account--> disconnection.

(4) sign at the rear to cloud creative app.

(5) raise Muse and try again the publishing site.

Kind regards


Tags: Adobe Muse

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    Default browser: Version: 600 - SDK 10.10

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    Flash Player: Version: - SDK 10.6 [Support]

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    AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Support]

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    Java [Support]

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    5% WindowServer

    5% kernel_task

    2% fontd

    1% little Snitch Agent

    Top of page process of memory:

    1.80 GB Google Chrome Helper (17)

    Kernel_task 912 MB

    Firefox 688 MB

    254 MB Google Chrome

    106 MB Google Reader

    Virtual memory information:

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    7.91 used GB RAM (1.22 GB being cached)

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    February 10, 2016, 23:22:51 /Library/Logs/DiagnosticReports/firefox_2016-02-10-232251_[redacted].cpu_resour ce.diag [details]


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