Does not print after the replacement of cartridges

I changed cartridges in a few years on this printer successfully. I have Windows 7, and it is an officejet 6500; E709N model #CB803A; Serial No. [personal information].

Today, when I replaced the black ink, nothing will be printed, and the printer says black ink are locked. There is nothing in the manual about a carton of locking or unlocking of a cartridge. What should I do?

I would like to start by making sure that the cartridges are locked and the electrical contacts on the cleaning cartridges. Accumulation can cause sensors in the machine to read the wrong cartridges sometimes. Here is a document that includes the steps I take for your printer model. He wears a generic error message, but this is where I would start by following these troubleshooting steps.

At the end of operations cleaning, if continues to receive this error message, I would also do a hard reset. No user settings are lost with a hard reset, and it tries to restore the printer to a working condition and clear the error message. To do a hard reset:

1. with the printer plugged directly into a wall outlet and turned on, unplug the power cord from the back of the printer.
2 then unplug the power cord from the wall outlet.
3. wait at least 30-60 seconds
4. plug the power cord into the wall outlet first. If a module with the power cord, make sure that the light of the module and then reconnect power cord on the back of the printer
5. the printer should power back on by itself, but if not use the power button on front panel to turn on machine.

Tags: HP Printers

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