Does not start in recovery mode or normally.

I know that I need a windows recovery disk, I went to the microsoft website. He said I need to contact HP, they said go here. I typed in my product, and he refused to help me if I'm here.

When I boot into recovery, it just goes to a blue screen with a cursor, nothing else. When I try to boot normally it loads forever and nothing happens.

Hi there @Oshwa,

I hope you find your experience of positive Support Forum!  It's a good place to find the help you need, other users, HP experts and other support staff. I understand that you are looking for a recovery media for your computer. I'm happy to help you with this.

Depending on your computer model recovery media may not be available, but if this is the case, please see: Computers HP - getting HP recovery or a recovery HP USB disk drives, for instructions on how to do it.

Please let me know if it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

Tags: HP Desktops

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