Downgrade error Firmware 7965

I'm trying to downgrade a 7965 to solve a problem with a phone that has two 7916 modules extension and decommissioning has been one of the suggestions I found.  I'm having the same problem jefferymitchell is HERE to have as a first step, I would get photo 55 (Upgrading), and then he would turn to image 56 (error). I got these error affecting 'Charged the phone name' in SCCP45.9 - 3-1 SR 4 - 1s on the phone configuration page in CUCM. I reset my phone to factory default and now it just keeps restarting and shows Unprovisioned and also identical to the picture 57 (file not found SCCP45.9 - 3-1 SR 4 - 1 s) once I removed the name of phone charge it updated to Firmware SCCP45.9 phones - 4 - 2 SR 1-1 s.  I am running Call Manager version: 10.5.2.13900 - 12.  I tried to restart the TFTP service as well. We have recently improved 7 and that's when plug-ins started having the problem.

Thank you

Mike

Hi Mike,.

You don't mention the exact issue with 7965/7916 but I guess that maybe it's this bug because it is a severity level 2 and has many related support requests;

https://BST.cloudapps.Cisco.com/bugsearch/bug/CSCuu06452/?reffering_site=dumpcr

7916 CKEM connected intermittently to 7965 restarts
Symptom:
connected to 7965 7916 SCCP IP Phone intermittently restarts when current usage or inactive.

Conditions:
7916 has a call active or inactive, it can restart.

In this case, that your best bet would be to update the firmware instead of trying to downgrade the firmware even if a case of TAC should be able to receive good 9-4-2 ARE as discussed in the thread below. There are a number of restrictions related to the review of material on the 7965 that can prevent the phone from decommissioning beyond a certain version.

https://supportforums.Cisco.com/discussion/13049066/7916-sidecars-randomly-rebooting-CUCM-cluster-upgrade-1051-1052

See you soon!

Rob

Tags: Cisco Support

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