Downgraded to Adobe Acrobat 9 Pro
Good afternoon
Rupesh lead us from Adobe Customer Serivce, according to case number: 0187709220
We have uninstalled Adobe Acrobat DC and have installed Adobe Acrobat 9 Pro, but have problems with the activation of the available license we have < removed serial number > as said this is a upgrade license.
You would please if we can use this license as it's currently free, and we've actually downgraded not upgraded in this particular case.
The error message "you have entered the serial number indicates that your installation is an upgrade from Adobe Acrobat Pro version.» To be eligible for this upgrade, you must already have no product qualifying. We have looked into the default locations where products qualifying installed on this computer, but none have been found. You can check the upgrade of eligibility without having to install your previous software by filling in the fields below'
and then he asks for us to choose in a drop of old versions of Adobe Acrobat and their serial numbers
We had tried to enter the serial numbers of the older Adobe Acrobat products that we have here, but it would not accept.
probably because the previously installed version was actually an upgrade to this version (IE. DC in 9 Pro)
No acrobat license is free.
If your acrobat 9 pro installer is to ask for a release candidate, it's because your license of acrobat 9 is an upgrade from a previous version.
Tags: Adobe
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[Moved from the endorsement, general, all Adobe forums Lounge for a specific support by product - moderator forum]
reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0
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