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• BlackBerry smartphones my 9900 frozen in take-off of the screen.

  Hello

  I have a Bold 9900 was not serious and there is no problem... Suddenly the screen froze tried to close and I can't.

  Separated from the battery. Then I restart the device. During the take-off phase and the March of the white line at the bottom and it freezes.

  I tried several solutions

  Tried to charge the battery for two days and did not work.

  Rejected and he was left without a battery for a day and prepared the battery charge. The same problem.

  I sent a specialist. And gave me a way to fix the software

  Gave me the steps followed by the reform step by step... To download the software via a cable
   
  But before it has finished downloading the new update for cause seems to me incomprehensible symbols box.

  Here

  

  If you press Retry rear cargo since the beginning... And back to me the same box. Rush cancel tell me finished loading but coincided warnings.

  Here

  

  And reboot my device. But the same problem came back.

  

  ..

  Is there a solution?...

  Sorry for my writing skills, because English is not my first language

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You can also use these tricks - if suggest a website, please rather replaced by 6a or 6b above:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• My curve blackBerry smartphones is getting frozen!

  Hi, my curve has become extermely frozen for the last two days, I tried to remove the battery and put but, without any change, the same problem-

  I connected it to my PC with Desktop Manager, but it becomes too slow. The reboot of the device itself.

  I want to delete a software I have installed, but I can't

  Help, please!

  Hello ahmadsawalmah

  Welcome to the Forums of the Blackberry Support

  If you think that any installed application creates this issue and you cannot remove this application on normal mode, and then start your machine in Safe Mode:

  KB17877 : How to start in Safe Mode BlackBerry smartphone

   

  On Safe Mode, delete this request from the Options > device > Application Management or Options > Application according to the OS device, highlight this particular application > press the menu key and delete it.

   

  KB10040  : How to view or delete an installed BlackBerry smartphone applications 

   

  Once removed Reboot your phone by removing the battery while your unit is powered on, wait a minimum then reinsert back. After the reboot, see if the problem resolves.

   

• My screen blackBerry Smartphones has been frozen all day? Help, please!

  Okay so I recently bought a blackberry 9800 torch of my friend, its not in poor condition but it has a few scratches on it. the phone also worked well for her.

  This morning, installed an app to rename my files of music, called MTagz or something like that

  directly after the installation, a grey box with a blue loading circle sign and the word loading it appeared. I thought he'd go after a while, but long story short, he didn't.

  Ive tried to restart and turn my phone off, then on, but it won't work. If I could, I would like to uninstall the app, but my phone is completely insensitive.

  I can enter my PIN and password, but as soon as the shoes at the same time the touch screen home screen and keyboard do not work. I can also press the menu button to switch between windows, but when these windows open again I can't do anything.

  Thanks for your help

  Hello and welcome to the community!

  Given your procurement method, I recommend that to start here:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Ensure that all measures are properly carried out in order to completely divorce the BB from accounts of friends and thus to be able to create entirely what you need for you alone.

  Regarding your question as stated, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• World of app download blackBerry Smartphones

  App world stuck on me recently and I somehow erased. Where can I re - download app world? The channels official website of blackberry and not working for me.

  Hi omegahatred

  Welcome to the Forums of the BlackBerry Support

  Download the recent version of BlackBerry World from your BlackBerry browser at or here www.blackberry.com/appworld .

  Or if your device OS is prior to 6.0.0.706 then you can try to download BlackBerry World version 4.0.0.55 which is the best solution now available for BlackBerry World. To download this version first perform a battery pull reboot and then from your BlackBerry browser access or click here http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3 to download the 4.0.0.55 version. Also check out this Knowledge Base for assistance:

  KB29422 BlackBerry App World icon is missing after upgrade to BlackBerry App World 4.0.0.63 to 4.0.0.65

  Good luck.

• Need to download blackBerry Smartphones Blackberry Desktop Manager Version 6

  A few months ago, I read a post that has a link so that I could download Blackberry Desktop Manager Version 6 for Windows.

  Does anyone have a link?

  See you soon,.

  Steve

  BTW, this is the link...

  http://www.BlackBerryForums.com/rim-software/253387-archived-rim-desktop-software.html#post1744114

• 9650 blackBerry smartphones began to play the sounds of start/stop

  My phone has decided to start playing the sound at startup, shutdown and when I plug in my headphones.  It will do in silence and all alerts off profile as well.  No idea how I can get it to stop?

  Thanks in advance...

  Hi jhanka and welcome to the community of BlackBerry Support Forums!

  It seems that you have sound enabled on your BlackBerry® smartphone event.  To disable this feature, go to Options > Advanced Options > accessibility and change sounds event at no.

  Let me know if this worked for you.

  Thank you

• During the game download blackBerry smartphones, blackberry froze and t...

  During the game download, blackberry froze and the game did load on my phone. I have the purchase receipt. What can I do to get my game?

  Hello!

  Use these instructions in the AppWorld user guide:

  http://NA.BlackBerry.com/eng/deliverables/7268/re-install_an_item_on_a_different_device_643962_11.js...

  See you soon!

• BlackBerry Smartphones where then that I download my OS for my BB 9800?

  Hello

  I have a blackberry 9800 torch, can u help me please find the most

  updated and latest version of the OS for my device? I'm from the philippines,

  Globe telecom is my provider and release.

  can you please give me a link?

  also I'm having a problem with my mediacard 4 GB that come with my blackberry

  When I bought it. but the problem is that it always corrupt and must be

  formatting. It's always been like that since I have this phone. do you have

  suggestions?

  Thank you

  For the map of support, simply exchange it for another everywhere where you bought the device.

  See the link below to download it and follow these simple instructions.

  Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.

  https://swdownloads.BlackBerry.com/downloads/contactFormPreload.do?code=D840CC5D906C3E9C84374C8919D2...

  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

• Download of blackBerry Smartphone App is frozen

  I tried to install Bloomberg Mobile (free app) and it froze. It reads "download start...". "Download arise in my world, but still he showed for the download. I uninstalled Bloomberg, logged into paypal and I turned off phone and battery pulls. Always display shows again that this app is "starting download." He did this for about 7 hoursnow. It's my first BB and I'm enthusiastic about the search for a resolution.

  Here are the General information phone:

  Carrier is T-Mobile

  Operating system is v4.6.1.231 (Platform 4.2.0.108)

  App World v1.1.0.11

  Phone for personal use

  Thank you for your quick response. I had already tried connecting paypal after seeing the thread in the forum. (Bloomberg seemed app World but still appears as being downloaded!) So I tried to download again and it has apparently continued where it left off. It reinstall correctly. I hope this helps with someone else who has a similar problem.

• Download blackBerry Smartphones BBM

  Hello

  I had a problem with my bbm where my display picture didn't update, I received advice to remove and reinstall. I deleted it and now I can't reinstall it, please help, my life is sour without bbm

  Hi dhlesch

  Welcome to the Forums of the BlackBerry Support

  During the download / Reinstall do you get any error Message?

  First of all, remember that BBM is removed from Options > device > application > find and remove the BBM from this list.

  After deletion to restart your device by removing the battery while your unit is opowered on, wait a minimum then reinsert the return, your device may take a long restart.

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your device.

  Try it and tell us.

• Download blackBerry Smartphones Blackberry Bold 9900 problems

  I have a Blackberry Bold 9900, & I'm unable to download files from the internet. My BIS is enabled. If I download a file, it downloads very slowly & always get an error message. Whenever I have download. Is there a problem with my phone, or is the problem with my service provider.

  1. Open your browser > Options > scroll down to clear the cache and history.
  2. Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.
  3. Now after restarting, try download again.

• Problems with download blackBerry Smartphones

  I have a problem with my bb 8520, whenever I try to download from the internet, it say failed download and stop the process, I tried to restart as many times as I can, but nothing works, please help!

  No problem, it is just hard to go back and forth between these forums and private messages to answer the questions. You're good.

  Does this work OK for you to download, in the past or has never done?
  Please try this:

  Open your list of Options > settings

  Click General settings and scroll down, you see the Cache operations to delete or clear the cache?

  Please do, do a reboot on the BlackBerry this way simple: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.

  Now, try to download something again and let me know.

  Try to go to the URL www.zonkewap.com

• Download blackBerry Smartphone App problem

  Yesterday, I decided to buy an app from BB Appworld, specifically, Memo private infinite Apps.  Everything was going well up to and through the payment but when I clicked on download, I received an error message indicating that some sort of product key was not available; so, no download.  I have send an email to the seller, without response.  I sent a mail to Blackberry and get a kind of mat BS.  It's only $2, but there's a principle involved, I would say.  I don't expect anyone to have a solution for this, but just be wary of buying this app producer.

  Ahhh... OK... well heck, it's a shame I wiped on my first answer then... Well well, thank God for the macros in forum!

  First of all, I suggest that you clear the cache of the AppWorld application:

  1. open the App World

  2. go to my world

  3. follow one (and only one!) of these steps:

  3. for the BB keyboard-oriented - hold down the ALT key and press on, in the sequence R, then S, then T

  3B. for touch screen only BBs - hold the num-lock (! 123 button) so that it hangs and then press on, in the sequence 3, then 4, then)

  3 c for the most recent (e, g., OS6 and 7) BB s, see this KB:

  • KB24714 How to clear the cache of BlackBerry App World

  4 AppWorld must close.

  5. If your BB locks after issuing clear cache, do a battery pull reboot

  6. return to AppWorld/MyWorld (it can be slow, as it re - synchronizes) and see if you can reinstall from the list of uninstalled apps.

  If (4) stage arrives not as described, then the empty the cache failed.

  For more information, registration keys, see this KB:

  • KB18646 How to locate and enter the license key for an app purchased through BlackBerry App World

  In some cases, it was discovered that updates (from got AppWorld apps) require additional steps in order to install the update. If the update will not install, please try this:

  1. Homescreen > Options > Advanced Options > Applications > highlight the app > > remove
  2. AppWorld > MyWorld > Login > highlight the app (if she shows at all, in any State) > > remove
  3. Use your PC (via the mass storage Mode) or your BB (via Media > > Explore) and find all references (folders, files) to the app delete everything you find. Search the memory of your device and your press card as well.
  4. Use the link to user guide AppWorld above for re - install the app - then predict a new activation/registration key

  Otherwise, it can't keep the pressure on the developer... and saw the exact and complete error message would help as well.

  Good luck and let us know!

• Download blackBerry smartphones and accepting Device software 4.5

  I'm puzzled.  I downloaded the version 4.5 of the software of the device (not for the "BOLD") and the application loader does not load it.  I tried to do the AT & T site and Blackberry without result.  The main reason I want this is to get more capacity on the micro SD that I installed.  Any ideas?  Thank you.  BlackBerry NERD

  I downloaded the desktop WITH the Media Manager 4.7 version. (excerpt from the AT & T site, my service provider) I tried to do the automatic update directly from the Blackberry http://na.blackberry.com/eng/services/devices/ site.  The application loader started, he went to the test. Then the message says that I have the current version. (4.2) I also went to the AT & T website and downloaded 4.5 since the 8310/8320 to see if it works that way.  AT & T not to post 4.5 as a choice for the 8300. Any ideas would be most appreciated!