Download of streets & trips purchased does not work
I've been using streets & trips 2011 and were prompted to download 2013. I finally decided to download the demo version of 2013, requested by the pop-up. The trial has expired, I went to the Microsoft Store and purchased the downloadable version of streets & trips 2013. It took an hour (Windwos 7 64-bit) and when he was done, I installed and then tried to run. I got was the old "The Trial Version has expired. I clicked 'Next' and was prompted to enter a product code. Yes, I did. He returned as code ivalid. I went to all programs > research and found 2013, but it was still the Trial Version has expired. I bought the product, have a valid product code, but the program does not download or install and I can't run it.
I want my money back so I can by a CD version, or a way to find and run the streets & trips 2013 I paid for. I received an email and the product code with my payment confirmation. How can I find my program downloaded and paid?
Hello
The Microsoft Community is a site of support of peer reviewed for Windows
and some other products from Microsoft and has nothing to do with Microsoft
Store or any other retailers. So you will need to contact the Microsoft Store
direct.
If you work with the Microsoft Store.
Microsoft Store - sales and support
http://www.microsoftstore.com/store/msstore/HTML/pbPage.Help_Site_Contact_Us
1 877-MA-MS-SHOP (1-877-696-7786) for the determination of your order
status.
Microsoft Store - orders and shipping
http://www.microsoftstore.com/store/msstore/HTML/pbPage.Help_Orders_Shipping#ms_help_topics_at6
==========================================
Check with streets and trips in support of the community and Forum.
Streets & Trips
http://www.Microsoft.com/streets/en-us/default.aspx
Streets & Trips - help and Support
http://www.Microsoft.com/streets/en-us/support-and-training.aspx
Streets and travel community
http://www.Microsoft.com/streets/en-us/community-and-news.aspx
Streets and travel Forum
http://social.Microsoft.com/forums/en-us/streetsandtrips/threads
Support for MapPoint, streets & trips and Highway
http://support.Microsoft.com/ph/851
I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
Tags: Windows
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