Download of update of the printer

I recently downloaded and tried to install an update to fix a critical pc to printer communication issue.  The only change I had made previously for my setup was an attempt to install another printer (not HP).  My printer is a deskjet 970 CSE.  The process hangs on the scrubber Dot4.  When I try to view printers in the Control Panel, I get the message that the Printer Spooler service is not running.  The Windows XP operating system.

remove the update by going to Control Panel - Add/Remove Programs, and then restarting the computer seems to have solved the problem.  The printer now prints and the update no longer appears in the list when I'm looking for updates for this printer.

Tags: HP Printers

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