Drive HARD TOSHIBA CANVIO 3.0 does not work with USB 3.0 ports
Hello
I bought an external TOSHIBA HARD USB3 CANVIO 3.0 disc MORE.
I and laptop computer from other manufacturers that support USB3. When I connect the USB2 HARD drive it works and I can copy or paste my files but when I connect the HARD drive to the port USB3 that it doesn't work and my laptop cannot detect HDD with USB3.
I've updated my driver USB3, once again, but when I connect it to USB3 just turn on the blue light and nothing more.
Please tell me what can I do to solve my problem?
This link is my HARD drive type and model: http://storage.toshiba.eu/cms/en/hdd/external_drives/
Thank you
Have you tried to contact support for laptop and ask whether something should be activated or changed for this port USB3.0? Maybe some BIOS settings.
If possible, try to check the functionality of some other USB3.0 available PC/laptop.
As much as I know there not something special that will help you. It is Plug & Play device.
Tags: Toshiba
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