Driver printer HP Photosmart Pro B8350 on Vista crash

My HP Photosmart Pro B8350 had begun to print bad (after 3 years without problems) and I was unable to access the Toolbox of the printer for a while (a recent rift), so decided to uninstall and reinstall the driver, hoping to reinstall the Toolbox. I uninstalled the driver and then downloaded the new software of HP. Unfortunately, it would not install, and after a 2 hour session phone with a HP, HP technician decided that the reason why it would not was because Vista hardware recognition and should be able to reinstall automatically (and for the same reason they offer no installation disk for Vista). Only, it will not. My computer will recognize any other material, so this isn't the fault of the USB cables or ports, and I can run a printer HP installed above him. In addition, are installed the Photosmart printer on my laptop, this is not a defect of the printer.

How can I reinstall the relevant printer driver?

Hi lindamallett,

(1) what happens when you try to install the driver\software printer?

(2) you get an error message?

Method 1: Run the printer Troubleshooter and check

Solve printer problems

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

Method 2:

Step 1: Download the appropriate drivers for your version of Windows from the link below and save it to the desktop

http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?LC=en&DLC=en&cc=us&lang=en&product=2512439&

Step 2:  Clean boot the computer

Follow step 1 in the link below,
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Important: n ' forget not to put the computer to a normal startup follow step 7 in the link.

Step 3: Now, try to install the program\drivers as administrator right click on the installation program files and select run as administrator , click continue if you are prompted to confirm

Tags: Windows

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