drop-down lists Internet freeze webpage

I use windows7 (64-bit) MSOffice 2010 (especially Excel runs large leaves with complicated formulas & macros VBA) on a HP Probook 4730 s computer.  I run Kapersky Antivirus 2014.  Everything is up-to-date and has been paid for.

For the past few weeks, every time I click on a drop down of the web page freezes.  Clicking x, I can leave the page and do a right click on a few links allows me to open a new page which works until I have try & use a drop-down list box again.  I can use the drop boxes but when I boot Windows in safe MODE with network. So I suspect an addon - but neither restore the system repair convenience stores MSOffice2010 neither Microsoft nor try Google Chrome fixes the problem.  I would be grateful for a fix.

Hello Terence,

Thanks for the reply.

You can also follow the steps in the Microsoft KB article:

What to do if Internet Explorer stops working

http://Windows.Microsoft.com/en-us/Internet-Explorer/IE-crashes-stops-working#IE=ie-11-win-7

Note: Please ignore the steps you already performed since the proposed link.

Note: The feature reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.

Thank you.

Tags: Windows

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