Due to Firefox being damaged & corrupt...

I want to uninstall using these Instructions, I got "Roboform", a log & password to remember program.
Ivan's Support of Roboform said that;
Ivan replied (12/28/2013 IS 10:19 am):
Thank you for your message.
Due to a number of reasons, the profile of your browser can become damaged and corrupted.
Symptoms: old RoboForm adapter cannot be uninstalled, skins is corrupted, etc..
The only way to solve a problem is to do a complete reinstall of Firefox and Mozilla:

  • Make a backup of your Firefox bookmarks and other personal data (bookmarks-> organize bookmarks-> import and backup). All data Firefox already saved will be lost if a backup is not completed.* *.
  • Close all windows of Firefox and Mozilla and its icon in the taskbar.
  • Uninstall Firefox on 'control panel-> Add/Remove Programs ".
  • Uninstall Mozilla on 'control panel-> Add/Remove Programs ".

I did as he asked, but when I go into Add Remove Programs & Go to uninstall
"Mozilla Firefox 23.0.1 (x 86 en - us), I have to right click on it and then select uninstall and I do get this as a response." Please wait until the current program is finished uninstalling, (which it isn't) or being changed.

If the area Add Remove programs will let Me delete Mozilla Firefox, otherwise, how can I perform this function?

Sometimes when the FF closes, no not all stops correctly.
On Windows, start the Task Manager (other systems may have
different names). Select Applications (list of which user programs
are running). If you see Firefox listed, try to close normally.
If she doesn't stop, and then in the Task Manager right-click FF,
then click end task. However, if FF still does not close or FF
is not listed as running. in Task Manager, select the process.
Look towards the bottom of the list for Firefox. Click right and then click end task.
If this problem keeps coming, ask for help more.

Tags: Firefox

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