During upgrade Adobe Creative Suite CS4 ME in Adobe Creative Suite CS5.5 Design Premium, I get an error saying that the serial number is not an eligible product, please try another. I used to be able to get a code for the customer service, but I can't
During upgrade Adobe Creative Suite CS4 ME in Adobe Creative Suite CS5.5 Design Premium, I get an error saying that the serial number is not an eligible product, please try another. I used to be able to get a code for the customer service, but I can't chat. Please advise!
MoeGhazal I have reviewed your account and it seems that you have upgraded to a volume license CS4 Design Premium for an upgrade of retail Design Premium 5.5.
I also shows that you have made two purchases of CS5.5 Design Premium, but the second purchase was cancelled. Make sure that you use the serial number that ends in 7886.
If you are using the correct serial number, then it is likely, that the installer won't recognize your serial number of volume license CS4 as being valid for upgrade. If you can contact our support team you can be traversed through an unlocking procedure to allow you to proceed with the installation. You can contact our team of support directly in Contact with the customer. You can try to install a web browser, you have not previously used. It of probably a toolbar or other software applications affect your ability to access the media cat successfully.
If you are unable to reach our support team, then please check your account information is accurate. If you can please then update this discussion after the confirmation of this so I can ask a member of our support team contact you directly.
I would recommend again reaching out directly if possible it will be the most effective method to resolve your current error.
Tags: Adobe
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