DV6: lost MS Starter 2010 and visualization Manager.

Got the error message that Ms Starter was not availble due to the visualization Manager.  Don't know what happened.

Tried to do a restore system back a week, still no MS Starter 2010.  Computer that crashed; So I took the outside agency to get a diagnosis and repair.

Everything was good, recovered all documents except the lands of excel password.  MS Starter 2010 doesn't still no case to be seen and still receive an error message.

Hello @deldena,

Welcome to the Forums of HP Support!

I read your post on the Starter MS and wanted to help you!

For starters, can you provide me with the product number of the laptop?  Here is a link that you can use that will help you find your model and product number:

How can I find my model number or product number?

I see you did a system restore, to define the notebook to its previous working state.  Have you tried a System Recovery, to bring the laptop to its factory settings?  Forward to your response.

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Have a great day!

Tags: Notebooks

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