DVD driver stopped working

The error I get in Device Manager is 'a driver (service) for this device has been disabled.  Another driver can provide this functionality. (Code 32) »

I was asked by (Microsoft) technical support that my DVD drive is not supported by win7 and I need to upgrade the hardware.  I did reluctantly.  I bought a new DVD burner IS on the material taken in charge and I get the same error.

This system ran XP fine years.  Is there anyone who has experience able to help on this?  The first hour or so I spent on the phone was enough.  I don't have that kind of time to burn on futile efforts.  Win7 either takes in charge the DVD and CDROM drives or it does not.

Try the following MS KB article:

http://support.Microsoft.com/kb/314060

Try following the steps for Windows Vista, which should also work for Windows 7.

Tags: Windows

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    http://support.microsoft.com/kb/314060 - a Mr Fixit

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    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

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    Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
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    ===============================

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