DVD player freezes when audio editing

My application DVD player recently started crashing every time that trying to change the volume of the silent era. The laptop is a MacBook 12 "retina 2015, using an external DVD drive that has worked very well for a year. Have tried on many different DVDs and they all load fine, DVD player auto-commence, but they all open with no sound. If I try to increase the volume of 0 on the slider, the player crashes. If I try to access audio via the menu 'Options' menu does load not for Audio and audio disk configuration is similarly frozen to corruption. Other audio works fine on the machine. Any idea on what could be the problem? Thank you.

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Greetings bhan001,

Thank you for using communities of Apple Support. It seems you want to play a dvd on the MacBook connected via an external dvd drive. Given that the application crashes using each dvd that you tried it may be a problem with the application itself. There are a few things that we can try to isolate and solve the problem.  I would recommend you read these articles, starting in safe mode disables the 3rd party applications that may interfere with the DVD player application. If the problem persists, we can try a new user to test to see if it's a matter of profile or the scale of the system.

Try safe mode if your Mac does not end commissioning

How to test a question in another account on your Mac.

Take care.

Tags: Notebooks

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