DVD won't play and won't install it 'Fix It'

Hi guys, need some help and can't seem to find a solution to the Board of Directors to date. My laptop won't play no more, the DVD when I insert them that nothing is happening and in my computer, the drive is empty. Audio CD can be played and written without any problems. I saw on the Microsoft technical support that this is a common problem. It gives to think I download "DIFFICULTY", but during its installation, he encounters a runtime error and the installation fails. I also can't find the driver alone on the Web site to download and install. My service pack is updated. Can someone help me please?

Hello

·        Remember to make changes to the system?

·        Since when are you facing this problem?

·        What is the model of the laptop and who is the manufacturer?

·        What Microsoft Fix it are you referring to and what is the exact error that you receive when you try to download the hotfix on the system?

I suggest you to follow the steps mentioned in the article given below instead of the correct and see if the problem is resolved.

Your CD or DVD drive is missing or is not recognized by Windows or other programs

http://support.Microsoft.com/kb/982116

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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