DVD writer stopped writing - Vista missing files

My dvd writer just stopped working. It crashes 5 dry (50%) and then told me that I don't have a recordable disc. I just noticed, but he COULD have started right after my daughter installed the latest version of itunes. Certainly miss me my IMAPI service cmd = sc query ImapiService returns "the Service does not exist. I have also no controller of ata/atapi IDE showing in my device manager, although my SATA dvd writer appear.

I'm running Vista 64 HP SP2 on a HP 8430f mediacenter. I swapped the device and tried different disks without result. What deleted my files? Two of them are the source of my problem? Can an 'upgrade' of Vista with my old discs to reinstall them?


The Itunes software has caused your problem. Not knowing your daughters age and sensitivities, I can only offer this Advisor, from the season. (Look at my photo for a clue).

You will find a hand for her computer or you share the computer with different accounts.

Now, to solve your problem for now.

(1) have you tried a "system restore point". Vista has written a just restore point before the installation of applications (ie itunes).

(2) HP troubleshooting utility:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00817052&tmp_task=solveCategory&lc=en&dlc=en&cc=us&os=4062&rule=3540&product=3686668&sw_lang=#c00817052_dm

(3) can do an "upgrade" to Vista with my old discs to reinstall them? Please, do not use this wording, I get a terrible cold. What your actually implying to use your "recovery discs DVDs" to solve the problem.  This is not an upgrade, it is a destructive formatting your drive, reinstall the original Vista operating system. Have you started shaking? (Any OS) reinstall erases the hard drive. You willlose all your photos, music, documents and all theinstalled programs that you added to the system.

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