E - Learning success rate with LMS

This maybe a little off topic for this forum, but with the amount of resources, in the world of e-learning, on this forum, I thought I could get a fair opinion. My question is what is the failure rate during the deployment of a course of e-learning AICC through a learning management system. When I say failure I'm talking not passing or failing the course but the fact that module course commuincate successfully with the LMS passing back 20 or an interaction. I develop training for approximately 2,000 users online. When I put a course I can if expected about 100 people to call me and tell me that they have completed all the training, but the system does not give them credit for the course. I tried to refine the variables that might be cauing the questions but can't cut it down. We have decentralized through the city computers that are connected to our LAN. I looked at how to design training modules work as expected 90 percent of the population, so I'm not sure of what could be the issue. What is an unreasonable expectation to put a title and just hope that it works for everyone who takes it? I had used Lectora in the past and had these problems. I went to Captivate for several reasons and was hoping that this problem could be solved with this product, but I always deal with it. Anyone of you experience? Thanks in advance for comments.

One thing to remember is that more training on the web relies on a somewhat fragile process to do its thing. In the case of Captivate, the process relies on JavaScript and Flash player running in the browser to interact properly with a LMS System.

If something goes wrong, such as the user being too strict browser security settings to allow Javascript to run or don't have a too aggressive firewalls block communication HTTP of the Flash Player, then no result performs validation on the LMS.

There is also the issue of constantly updated browsers updated to correct security vulnerabilities, while the results of Captivate reports code only gets updated once a year, or even not at all.

With the infinite variety of potential problems and browser versions that can be found in the real world, a 5% failure rate seems not so bad (2000/100 = 5%). In this era when Microsoft updates patches half a dozen per month and each company anti-virus under the Sun is trying to push more and more complex "Internet security" software on an uneducated audience, I would be really happy to know that 95% of my users were able to complete the training successfully.

Tags: Adobe Captivate

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