Elements 9.0 serious error opening a new project

Hello

After the opening of a new project, there is just a gray screen of 'PremiereElements '. If I then open the project that I just created, an error message appears "serious error...". "Stop... try to save the new project.

Measures to toubleshoots already taken:

-Reinstall the first and photoshop elements

-remove all the items users files and the program folder

-Install all updates

-check the latest version of quicktime.

I am new to this forum and hope, I have not missed an already existing thread. If so, please do not hesitate to drive me to this discussion and sorry in advance.

Thanks for help

hgk1409

hgk1409

Now I guess you run first Elements 9 on Windows 7, 8 or 8.1 64 bit... and that the problem is with and without the antivirus and firewall disabled...

What operating system is running your first Elements 9? Have you installed the 9.0.1 update for the program? If not, please do so from the following Adobe link

http://www.Adobe.com/support/downloads/detail.jsp?ftpID=4929

You can install the above, even with first Elements closed 9.

Can we assume that you did when you wrote

-Install all updates

Did you remove the Adobe Premiere elements Prefs file, and, if it does not, the together 9.0 folder in which the Adobe Premiere elements Prefs file exists?

Can we assume that you have when you wrote

-remove all the items users files and the program folder

When was the last time you used the program successfully?

When you have done the uninstall/reinstall, did you do the sequence

1. Uninstall through Control Panel

2. free ccleaner Cross (regular parts cleaner and registry cleaner)

CCleaner - download

3 reinstall with antivirus and firewall disabled

Let us begin here and decide then what then based on your details.

Thank you.

RTA

Tags: Premiere

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