Email downloads twice on my BB 9780 blackBerry Smartphones

I have an exchange server account, the mail is configured on my outlook & BB. When someone sends me an e-mail, I receive on the BB again when I opened Outlook and discovers the same email, the same message appears again on my BB.

can someone please help with this question, tired of remove duplicate messages.

Hello manchikatlaand, welcome to the community of BlackBerry Support Forums.

If you use an Exchange Server, but integrated with the e-mail account using the IMAP protocol, this could explain the duplicates.

Delete the email account and integrate the account by using OWA or Outlook Web Access. Follow the steps in KB03133 to make the OWA integration.

I hope this helps!

Tags: BlackBerry Smartphones

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